Translation

Also send to customers in groups
14/320
Context English Chinese (Simplified) State
Admin Notification
管理员通知
Corporations may need to make general announcements to everyone or publish news to several groups of agents or individuals. Also, OTRS administrator may need to contact with specific agents regarding an event.
公司可能需要向所有人发布一般性公告,或向几组服务人员或个人发布新闻。 此外,OTRS管理员可能需要与特定服务人员联系以了解事件。
OTRS gives the administration the tool *Admin Notification* making sending announcements and news to the masses of users accurate and timely, to target group of people, simple. Administrators can send notifications based on a specific list of recipients, or a group of users inside OTRS, with powerful text editor enhanced content.
OTRS提供管理工具 *管理员通知*,准确及时地向广大用户发送公告和新闻,直达目标群体,简单有效。 管理员可以使用强大的文本编辑器增强内容,根据特定的收件人列表或OTRS内的一组用户发送通知。
Use this screen to send administrative messages to specific agents, group or role members. The message compose screen is available in the *Admin Notification* module of the *Communication & Notifications* group.
使用此屏幕可将管理消息发送给特定服务人员、组或角色成员。 消息撰写屏幕位于 *通信和通知* 组的 *管理员通知* 模块中。
Create Administrative Message Screen
创建管理消息屏幕
Administrative Message Settings
管理消息设置
The following settings are available when composing an administrative message. The fields marked with an asterisk are mandatory.
撰写管理消息时,可以使用以下设置。 标有星号的字段是必填字段。
From \*
发件人 \*
This email address will be added into the *From* field of the message.
此电子邮件地址将添加到邮件的 *发件人* 字段中。
Send message to users
发送消息给用户
One or more :doc:`../users-groups-roles/agents` can be selected in this field, to whom the message will be sent.
可以在此字段中选择一个或多个 :doc:`../users-groups-roles/agents`,将向其发送消息。
Send message to group members
发送消息到组成员
One or more :doc:`../users-groups-roles/groups` can be selected in this field, to whose members the message will be sent.
可以在此字段中选择一个或多个 :doc:`../users-groups-roles/groups`,将向其成员发送消息。
Group members need to have permission
组成员需要权限
With these radio buttons can be selected, if a group member need read-only or read-write permissions to receive the message.
如果组成员需要只读或读写权限来接收消息,则可以选择这些单选按钮。
Also send to customers in groups
若要将某些客户分配给一个组:
Select this checkbox to send the message also for customers in groups.
如果要为客户用户显示聊天频道,请选中该复选框。
This option is available only, if the `CustomerGroupSupport`_ setting is enabled.
 
Subject \*
主题 \*
The subject of the messages.
消息的主题。
Body \*
正文 \*
The body text of the message.
消息的正文内容。
Appointment Notifications
预约通知
Missing appointments can damage your image with a customer. Once there is an appointment assigned in the calendar, it’s normal to receive notification:
错过可能会损坏客户对您的期望。 一旦在日历中分配了一个预约,接收通知是正常的:
Upon a new or changed event
在新的或变动的事件
Upon cancellation of an event
在取消事件后
Before the event, as a reminder
在事件之前,作为提醒
Notification relieves the agent the stress of mentally tracking appointments.
通知可以减轻服务人员跟踪预约的心理压力。
OTRS appointment notifications satisfies this need. Here an administrator can easily set notifications with general rules, including trigger events and filters. Afterward, appointments fitting the bill notify the correct users at the correct time.
OTRS预约通知满足了这一需求。 在这里,一个人可以使用一般规则轻松设置通知,包括触发事件和过滤器。 之后,刚好符合要求的预约通知就会在正确的时间通知正确的用户。
Use this screen to add appointment notifications to the system. In a fresh OTRS installation an appointment reminder notification is already added by default. The appointment notification management screen is available in the *Appointment Notifications* module of the *Communication & Notifications* group.
使用此屏幕可向系统添加预约通知。 在新的OTRS安装中,默认情况下已添加预约提醒通知。 预约通知管理屏幕位于 *通信和通知* 组的 *预约通知* 模块中。
Appointment Notification Management Screen
预约通知管理屏幕
ComponentTranslation
This translation Needs editing OTRS 8/Administration Manual
若要将某些客户分配给一个组:
Following string has same context and same source.
Approved OTRS 8/OTRS
同样发送到该组的客户

Change compared to this translation:

若要将某些客户分配给一个组:同样发送到该组的客户

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English Chinese (Simplified)
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Source string location
../../content/communication-notifications/admin-notification.rst:40
Source string age
4 months ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 1456