Translation

**OTRS** is installed by the *Customer Solution Team*. Please contact the *Customer Solution Team* via support@otrs.com or in the `OTRS Portal <https://portal.otrs.com/>`__.
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Context English Spanish (Mexico) State
This manual shows you the configuration possibilities needed to solve common problems. The chapters:
Identify a typical use-case for the administrator, to aid in orientation, and explain **what** OTRS does to provide a solution (**warranty**).
Direct you **how** to configure OTRS to fit your use-case (**utility**).
The chapters are the same as the modules in the administrator interface. The order of the chapters are also the same as they are displayed alphabetically in the (English) administrator interface. However, the steps to do to configure a fresh new OTRS installation is different from this order. We recommend to configure OTRS to do the steps as explained below.
Getting Started
**OTRS** is installed by the *Customer Solution Team*. Please contact the *Customer Solution Team* via support@otrs.com or in the `OTRS Portal <https://portal.otrs.com/>`__.
** OTRS ** es instalado por el * Equipo de soluciones para clientes *. Póngase en contacto con el * Equipo de soluciones para clientes * a través de support@otrs.com o en el `Portal OTRS <https://portal.otrs.com/>` __.
A fresh new OTRS installation contains only the default settings. You need to customize your system to work properly and meet your needs.
First, you need to check some :doc:`administration/system-configuration` and modify the values, if needed. `FQDN`_, `SystemID`_ and `SendmailModule::Host`_ are the most important. Defining the `TimeWorkingHours`_ setting for working hours and the `TimeVacationDays`_ setting for public holidays are also needed to calculate the escalation times correctly in OTRS.
Then, open the :doc:`communication-notifications/postmaster-mail-accounts` module to add email addresses used by the system. For sending email, you can add more :doc:`communication-notifications/email-addresses`.
To improve the security, :doc:`communication-notifications/pgp-keys` or :doc:`communication-notifications/s-mime-certificates` can be used for encryption of emails.
Let's continue with users, but you might need to add some :doc:`users-groups-roles/groups` and/or :doc:`users-groups-roles/roles` to the system first. It is recommended to create new groups for each main queues. There are some groups in your OTRS, but no roles are defined by default. You can add roles, if needed, and you can set the :doc:`users-groups-roles/roles-groups` relations.
ComponentTranslation
This translation Approved OTRS 8/Administration Manual
** OTRS ** es instalado por el * Equipo de soluciones para clientes *. Póngase en contacto con el * Equipo de soluciones para clientes * a través de support@otrs.com o en el `Portal OTRS <https://portal.otrs.com/>` __.
Following string has same context and same source.
Approved OTRS 8/Update Guide
** OTRS ** es instalado por el * Equipo de soluciones para clientes *. Póngase en contacto con el * Equipo de soluciones para clientes * a través de support@otrs.com o en el `Portal OTRS <https://portal.otrs.com/>` __.

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**OTRS** is installed by the *Customer Solution Team*. Please contact the *Customer Solution Team* via support@otrs.com or in the `OTRS Portal <https://portal.otrs.com/>`__.
** OTRS ** es instalado por el * Equipo de soluciones para clientes *. Póngase en contacto con el * Equipo de soluciones para clientes * a través de support@otrs.com o en el `Portal OTRS <https://portal.otrs.com/>` __.
a month ago
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Glossary

English Spanish (Mexico)
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Source string location
../../content/introduction.rst:32
Source string age
a month ago
Translation file
locale/es_MX/LC_MESSAGES/content.po, string 2126