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Some resources might only be requested by others, hence several iterations might be needed until everything is configured properly.
Whitelisting external resources opens potential security risks in your OTRS application! Only allow those resources that you are sure are not malicious and come from reputable sources. Keep in mind that if something is secure today, does not mean it will be tomorrow. Stay safe!
Cookies and Local Storage
The applications need cookies and local storage for proper working. Both the cookie and the local storage are stored on the user’s computer. This storage does not include personal data, they are only needed for the operation of the application.
The only cookie stored when the user visits the external interface is ``AuthenticationCustomer``. This cookie stores the session ID of the logged in customer user and has a lifetime of 16 hours.
Additionally, the following key-value pairs are stored in the web browser’s local storage:
The UUID values in the local storage are auto-generated when the user visits the external interface for the first time. The local storage has no expiration date and stores data used for the application itself. Additional notification entries might get spawned during the usage, and are used to sync the data state across multiple instances of the application.
Glossary
Activity
Part of the process management.
Agent
An agent is a user which services customer users. The person working for your organization.
Back end
A configuration file, module, script or other functional item within OTRS which is not reachable via the browser.
Defines working hours, time-zone, and holidays to be applied when using :term:`escalation times`.
Customer
Physical organizations to which customer users are assigned. These provide the function to group users together which belong to a single organization.
Customer User
Physical persons, and their contact data, which belong to a customer. These are the people raising tickets.
Dynamic Field
A field used in tickets and articles to extend the data which can be saved in a ticket or article. They are saved from values in the database or accessed from outside resources.
Escalation Times
The defined amount of working time before a ticket breaches an agreement.
Front end
The graphical interface to OTRS as viewed in a browser.
Group
This is a resource within OTRS. An :term:`agent` or a :term:`customer` can be assigned permissions to this resource as needed. Additionally, they can be used for access control, processes and web services.
Invoker
An invoker is a special Perl module which allows OTRS to provide information to a remote system via REST or HTTP. Invokers must be developed in Perl by a back end developer.
Mapping
A mapping allows OTRS to provide inbound and outbound translation of data allowing us to offer a specific data construction to rebuild incoming structures to meet our needs.
ComponentTranslation
This translation Translated OTRS 8/Administration Manual Customer
The following strings have the same context and source.
Translated OTRS 8/OTRS Customer
Translated OTRS 8/User Manual Customer

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OTRS 8 / Administration ManualEnglish

New source string 8 months ago
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Glossary

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No related strings found in the glossary.

Source information

Flags
read-only
Source string location
../../content/glossary.rst:16
String age
8 months ago
Source string age
8 months ago
Translation file
locale/content.pot, string 2261