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This color will be used as the background color of primary buttons and the color of textual links and hovered icons.
To change the primary color, just select a new color from the color palette. You can chose from the pre-selected colors or define other colors by choosing it from the color selector or typing the hexadecimal value. The new color will be displayed in the preview widget immediately.
Secondary Color
This color will be used as the background color of table rows and the color of icon links.
To change the secondary color, just select a new color from the color palette. You can chose from the pre-selected colors or define other colors by choosing it from the color selector or typing the hexadecimal value. The new color will be displayed in the preview widget immediately.
Prominent Color
This color will be used as the background color of the organizer sidebar.
To change the prominent color, just select a new color from the color palette. You can chose from the pre-selected colors or define other colors by choosing it from the color selector or typing the hexadecimal value. The new color will be displayed in the preview widget immediately.
Chat
The chat feature allows the agents to provide real time communication with each other, with customer users or with public users. The chat feature is enabled by default.
Chat Channels
Being able to offer chat possibilities to customers is a must-have for many organizations. Depending on the amount of customer chat requests and the organization’s structure, it must be possible to group chat requests.
OTRS offers chat channels with different permissions per channel, so it is, e.g. possible to have different chat channels for registered contract customers and public prospects.
Use this screen to add chat channels to the system. A fresh OTRS installation already contains a chat channel by default. The chat channel management screen is available in the *Chat Channels* module of the *Chat* group.
Chat Channel Management Screen
Manage Chat Channels
To add a chat channel:
Click on the *Add Chat Channel* button in the left sidebar.
Add Chat Channel Screen
Chat channels can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
To edit a chat channel:
Click on a chat channel in the list of chat channels.
Edit Chat Channel Screen
Chat Channel Settings
Group \*
Select which :doc:`../users-groups-roles/groups` can access the chat channel.
Available to customer users
Select the checkbox if you want to display the chat channel for customer users.
Available to public users
Select the checkbox if you want to display the chat channel for public users.
Comment
ComponentTranslation
This translation Translated OTRS 8/Administration Manual Manage Chat Channels
The following string has the same context and source.
Translated OTRS 8/OTRS Manage Chat Channels

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OTRS 8 / Administration ManualEnglish

New source string 8 months ago
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Glossary

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Source information

Flags
read-only
Source string location
../../content/chat/chat-channels.rst:17
String age
8 months ago
Source string age
8 months ago
Translation file
locale/content.pot, string 1353