2. OTRS 7
  3. User Manual
  4. English
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Source string Read only

202/2020
Context English State
The internal name of the customer. Should contain only letters, numbers and some special characters.
Customer \*
Street
The street name of the customer.
Zip
The zip code of the customer.
City
The headquarter city of the customer.
Country
The country of the customer. Choose a country from the list.
URL
The web page or other URL of the customer.
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Validity \*
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.
Customer Information Center
Customer information center is a dashboard, which displays all relevant tickets and customer users belong to the customer. This dashboard has the same purpose as the agent dashboard: to see all relevant information at a glance.
Use this screen to access the customer dashboard. The dashboard is available in the *Customer Information Center* menu item of the *Customers* menu.
Manage Customer Tickets
Clicking on the *Customer Information Center* menu item will open a modal search dialog to search for a customer or a customer user. At least two characters need to be entered here.
Customer or Customer User Search Dialog
Usage of wildcards (\*) is also possible. Enter two asterisks (\*\*) to list all customers or customer users.
After a customer or a customer user is selected, the *Customer Information Center* dashboard will be opened. The dashboard contains many widgets.
The order of the widgets can be rearranged by drag and drop, and the widgets can be removed with the close icon on the top right corner of each widget.
See chapter :doc:`../dashboard/dashboard` for more detailed explanation of managing widgets.
Customer Information Center Dashboard
Customer Information Center Content Widgets
The *Customer Users* widget is used to list all customer users belong to the customer. It is possible to add or edit the customer users, see the details and create tickets directly from the widget.
Customer Users Widget
To add a new customer user:
ComponentTranslation
This translation Translated OTRS 7/User Manual Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.
The following strings have the same context and source.
Translated OTRS 7/OTRS::ITSM Manual Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.
Translated OTRS 7/Administration Manual Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.
Translated OTRS 7/Feature Add-ons Manual Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.

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OTRS 7 / User Manual — English

New source string a year ago
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Glossary

English English
No related strings found in the glossary.

Source information

Flags
read-only
Source string location
../../content/customers/customer-administration.rst:90 ../../content/customers/customer-user-administration.rst:139 ../../content/faq/category-management.rst:67 ../../content/faq/new.rst:39 ../../content/reports/reports.rst:72
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 338