OTRS Update and Installation and Update Guide
OTRS Installation and Update Guide
Context English Chinese (Simplified) State
Backup and Restore 备份和恢复
OTRS has built-in scripts for backup and restore. Execute the scripts with ``-h`` option for more information. OTRS 具有备份和还原的内置脚本。 使用 ``-h`` 选项执行此脚本以获取更多信息。
Backup 备份
To create a backup, write permission is needed for ``otrs`` user for the destination directory. 要创建备份,``otrs`` 用户需要有目标目录的写入权限。
The output of the script: 脚本的输出结果:
Restore 恢复
OTRS Installation and Update Guide OTRS软件升级和安装手册
This work is copyrighted by OTRS AG (, Zimmersmühlenweg 11, 61440 Oberursel, Germany. 此作品的版权归 OTRS AG 所有 ( ,德国(法兰克福) 上乌瑟尔Zimmersmühlenweg 路11号,61440。
Contents 目录
Installation 安装
This chapter describes the installation and basic configuration of the central OTRS framework. 本章描述了 OTRS 中央框架的安装和基本配置。
Follow the detailed steps in this chapter to install OTRS on your server. You can then use its web interface to login and administer the system. 跟随本章的详细步骤来安装OTRS到你的服务器中,然后你就可以使用它的WEB界面来登录并管理系统了。
Preparation: Disable SELinux 准备:禁用SELinux
If your system uses SELinux, you should disable it, otherwise OTRS will not work correctly. 如果你的系统使用了SELinux,你需要禁用它,否则 OTRS 无法正常工作。
Here's how to disable SELinux for RHEL/CentOS/Fedora. 下面是如何在 RHEL/CentOS/Fedora 中禁用 SELinux。
Configure ``SELINUX=disabled`` in the ``/etc/selinux/config`` file: 在文件 ``/etc/selinux/config`` 中配置 ``SELINUX=disabled``:
Reboot your system. After reboot, confirm that the ``getenforce`` command returns *Disabled*: 重启系统。重启后确认命令 ``getenforce`` 返回为 *Disabled*:
Step 1: Unpack and Install the Application 第1步:解压并安装应用程序
You can obtain either ``otrs-x.y.z.tar.gz`` or ``otrs-x.y.z.tar.bz2``. Unpack the source archive (for example, using ``tar``) into the directory ``/opt``, and create a symbolic link ``/opt/otrs`` that points to ``/opt/otrs-x.y.z``. **Do not forget** to replace the version numbers! 你可以下载 ``otrs-x.y.z.tar.gz`` 或 ``otrs-x.y.z.tar.bz2``。 将源存档(例如,使用 ``tar``)解压到目录 ``/opt`` 中,并创建一个符号链接 ``/opt/otrs``,指向 ``/opt/otrs-x.y.z``。 **不要忘记** 替换版本号!
Package ``bzip2`` is not installed in some systems by default. Make sure, that ``bzip2`` is installed before unpacking ``otrs-x.y.z.tar.bz2``. 默认情况下,某些系统中未安装 ``bzip2`` 包。 确保在解压 ``otrs-x.y.z.tar.bz2`` 之前安装了 ``bzip2``。
Unpack command for ``otrs-x.y.z.tar.gz``: ``otrs-x.y.z.tar.gz`` 的解压命令:
Unpack command for ``otrs-x.y.z.tar.bz2``: ``otrs-x.y.z.tar.bz2`` 的解压命令:


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OTRS Update and Installation and Update Guide
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