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If you have problems, you can add the following line to your ``~/.bashrc`` to execute the commands from the file. 如果遇到问题,可以通过在 ``~/.bashrc`` 文件中添加以下行来执行这些命令。
Step 13: Further Information 步骤13:进一步信息
We advise you to read the OTRS :doc:`performance-tuning` chapter. 我们建议您阅读 OTRS :doc:`performance-tuning` 部分。
Introduction 介绍
OTRS (Open Technology – Real Service) is an open source ticket request system with many features to manage customer telephone calls and emails. It is distributed under the GNU General Public License (GPL) and tested on various Linux platforms. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS! OTRS(Open Technology – Real Service)是一个开源的工单请求系统,具有许多管理客户电话和电子邮件的功能。 它在GNU通用公共许可证(GPL)下分发,并在各种 Linux 平台上进行过测试。 您是否收到许多电子邮件,并希望与服务团队一起响应? 你会爱上 OTRS 的!
About This Manual 关于本手册
This manual is intended for use by system administrators. The chapters describe the installation and updating of the OTRS software. 本手册供系统管理员使用。 这些章节描述了 OTRS 软件的安装和更新。
There is no graphical user interface for installation and updating. System administrators have to follow the steps described in the following chapters. 没有用于安装和更新的图形用户界面。 系统管理员必须遵循以下章节中描述的步骤。
All console commands look like ``username> command-to-execute``. Username indicates the user account of the operating system, which need to use to execute the command. If a command starts with ``root>``, you have to execute the command as a user who has root permissions. If a command starts with ``otrs>``, you have to execute the command as the user created for OTRS. 所有控制台命令看起来都像 ``username> command-to-execute``。 username(用户名)表示需要用来执行这些命令的操作系统的用户帐户。 如果命令以 ``root>`` 开头,则必须以具有 root 权限的用户身份执行该命令。 如果命令以 ``otrs>`` 开头,则必须按照为 OTRS 创建的用户执行命令。
Don't select ``username>`` when you copy the command and paste it to the shell. Otherwise you will get an error. 复制命令并将其粘贴到 shell 时,不要选择 ``username>`` 部分, 否则你会出错。
We supposed that OTRS will be installed to ``/opt/otrs``. If you want to install OTRS to a different directory, then you have to change the path in the commands or create a symbolic link to this directory. 我们假定 OTRS 将被安装到 ``/opt/otrs``。 如果要将 OTRS 安装到其它目录,则必须更改命令中的路径或创建指向此目录的符号链接。
Performance Tuning 性能优化
There is a list of performance enhancing techniques for your OTRS installation, including configuration, coding, memory use, and more. 下面是用于 OTRS 安装的性能增强技术清单,包括配置、编码、内存使用等。
Ticket Index Module 工单索引模块
Ticket index module can be set in system configuration setting ``Ticket::IndexModule``. There are two back end modules for the index for the ticket queue view: 可以在系统配置设置 ``Ticket::IndexModule`` 中设置工单索引模块。 工单队列视图的索引有两个后端模块:
``Kernel::System::Ticket::IndexAccelerator::RuntimeDB`` ``Kernel::System::Ticket::IndexAccelerator::RuntimeDB``
This is the default option, and will generate each queue view on the fly from the ticket table. You will not have performance trouble until you have about 60,000 open tickets in your system. 这是默认选项,并将从工单表中即时生成每个队列视图。 在有6万个处理工单之前,系统都不会遇到性能问题。
``Kernel::System::Ticket::IndexAccelerator::StaticDB`` ``Kernel::System::Ticket::IndexAccelerator::StaticDB``
The most powerful module, should be used when you have above 80,000 open tickets. It uses an extra ``ticket_index`` table, which will be populated with keywords based on ticket data. Use the following command for generating an initial index after switching back ends: 当您有超过80,000个处理中的工单时,应该使用这个最强大的模块。 它使用一个额外的 ``ticket_index`` 表,用基于工单数据的关键字填充。 在切换后端模块后使用下列命令生成初始索引:
Ticket Search Index 工单搜索索引
OTRS uses a special search index to perform full-text searches across fields in articles from different communication channels. OTRS 使用特殊的搜索索引对来自不同通信渠道的信件中的字段进行全文搜索。
To create an initial index, use this command: 使用这个命令生成初始索引:
Actual article indexing happens via an OTRS daemon job in the background. While articles which were just added in the system are marked for indexing immediately, it could happen their index is available within a few minutes. 实际的信件索引通过后台的 OTRS 守护进程任务进行。 虽然刚刚添加到系统中的信件被标记为立即进行索引,但其索引可能在几分钟后才可用。
There are some options available for fine tuning the search index: 有一些选项可用于微调搜索索引:
``Ticket::SearchIndex::IndexArchivedTickets`` ``Ticket::SearchIndex::IndexArchivedTickets``
Defines if archived tickets will be included in the search index (not enabled by default). This is advisable to keep the index small on large systems with archived tickets. If this is enabled, archived tickets will be found by full-text searches. 定义归档工单是否包含在搜索索引中(默认情况下未启用)。 建议在有归档工单的大型系统上保持较小的索引。 如果这个选项启用了,全文搜索将能搜索到归档的工单。
``Ticket::SearchIndex::Attribute`` ``Ticket::SearchIndex::Attribute``
Basic full-text index settings. 全文索引的基本设置。
``Ticket::SearchIndex::Attribute`` Setting ``Ticket::SearchIndex::Attribute`` 设置
Run the following command in order to generate a new index: 运行以下命令以生成新索引:
``WordCountMax`` ``WordCountMax``


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