2. OTRS 7
  3. OTRS::ITSM Manual
  4. English
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Context English State
Manage General Catalog
To add a catalog class:
Click on the *Add Catalog Class* button in the left sidebar.
Fill in the required fields.
Click on the *Save* button.
Add Catalog Class Screen
Catalog classes can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
To add a catalog item:
Select a catalog class in the list of catalog classes.
Click on the *Add Catalog Item* button in the left sidebar.
Add Catalog Item Screen
Catalog items can not be deleted from the system. They can only be deactivated by setting the *Validity* option to *invalid* or *invalid-temporarily*.
To edit a catalog item:
Select a catalog item in the list of catalog items.
Modify the fields.
Click on the *Save* or *Save and finish* button.
Edit Catalog Item Screen
Catalog Class Settings
The following settings are available when adding this resource. The fields marked with an asterisk are mandatory.
Catalog Class \*
The name of the catalog class. The catalog class will be displayed in the overview table of catalog classes.
Name \*
The name of the catalog item to be added to the class. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table of catalog items.
Validity \*
Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to *valid*. Setting this field to *invalid* or *invalid-temporarily* will disable the use of the resource.
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
Catalog Item Settings
Catalog Class
The name of the catalog class. This is read only in this screen.
Agent Interface
ComponentTranslation
This translation Translated OTRS 7/OTRS::ITSM Manual Click on the *Save* or *Save and finish* button.
The following strings have the same context and source.
Translated OTRS 7/Administration Manual Click on the *Save* or *Save and finish* button.
Translated OTRS 7/User Manual Click on the *Save* or *Save and finish* button.
Translated OTRS 7/Feature Add-ons Manual Click on the *Save* or *Save and finish* button.

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OTRS 7 / OTRS::ITSM Manual — English

New source string a year ago
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Glossary

English English
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Source information

Flags
read-only
Source string location
../../content/general-catalog/admin/administration/general-catalog.rst:51 ../../content/itsm-change-management/admin/change-settings/state-machine.rst:24 ../../content/itsm-change-management/admin/change-settings/state-machine.rst:36 ../../content/itsm-change-management/admin/communication-notifications/itsm-change-notifications.rst:30 ../../content/itsm-configuration-management/admin/cmdb-settings/config-items.rst:16
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 25