2. OTRS 7
  3. OTRS::ITSM Manual
  4. English
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External Interface
This package has no external interface.
Install, Update and Uninstall
This package can be installed, updated or uninstalled with the package manager in the administrator interface or using the command line tool.
You need to be in the *admin* group to access the administrator interface and use the `Package Manager <https://doc.otrs.com/doc/manual/admin/7.0/en/content/administration/package-manager.html>`__, which is described in the administration manual more detailed.
We assumed that username ``otrs`` is created for OTRS and it is installed to ``/opt/otrs``. If you use different user or install location, you need to change the install command. For more information about the command line tool execute this command:
Then execute the needed command with ``--help`` option to see its possibilities.
Requirements
OTRS Framework 7.0.x
Install
Install Via Administrator Interface
To install this package from the package manager:
Open the *Package Manager* module in the administrator interface.
Click on the *Browse…* button in the left sidebar.
Select an ``.opm`` file from your local file system.
Click on the *Install Package* button.
Follow the installation instructions.
After installation, the package is displayed in the *Local Repository* widget.
Install Via Command Line
To install this package from the command line:
Save the ``.opm`` file to a folder where ``otrs`` user has read permission.
Execute this command:
Update
Update Via Administrator Interface
To update this package from the package manager:
Select an ``.opm`` file which is newer than the installed package.
Follow the update instructions.
After updating, the package is displayed in the *Local Repository* widget.
Update Via Command Line
To update this package from the command line:
Uninstall
ComponentTranslation
This translation Translated OTRS 7/OTRS::ITSM Manual Click on the *Install Package* button.
The following string has the same context and source.
Translated OTRS 7/Administration Manual Click on the *Install Package* button.

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OTRS 7 / OTRS::ITSM Manual — English

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Glossary

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Source information

Flags
read-only
Source string location
../../content/general-catalog/install-update-uninstall.rst:38 ../../content/general-catalog/install-update-uninstall.rst:67 ../../content/import-export/install-update-uninstall.rst:39 ../../content/import-export/install-update-uninstall.rst:68 ../../content/itsm-change-management/install-update-uninstall.rst:47 ../../content/itsm-change-management/install-update-uninstall.rst:76 ../../content/itsm-configuration-management/install-update-uninstall.rst:47 ../../content/itsm-configuration-management/install-update-uninstall.rst:76 ../../content/itsm-core/install-update-uninstall.rst:46 ../../content/itsm-core/install-update-uninstall.rst:75 ../../content/itsm-incident-problem-management/install-update-uninstall.rst:41 ../../content/itsm-incident-problem-management/install-update-uninstall.rst:70 ../../content/itsm-service-level-management/install-update-uninstall.rst:41 ../../content/itsm-service-level-management/install-update-uninstall.rst:70
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 57