Source string Read only

SysConfig
14/140
Context English State
Manage priority matrix.
Manage the criticality - impact - priority matrix.
Module to show the Back menu item in SLA menu.
Module to show the Back menu item in service menu.
Module to show the Link menu item in service menu.
Module to show the Print menu item in SLA menu.
Module to show the Print menu item in service menu.
Parameters for the incident states in the preference view.
Part of
Relevant to
Required for
SLA Overview
SLA Print.
SLA Zoom.
Service Overview
Service Print.
Service Zoom.
Service-Area
Set the type and direction of links to be used to calculate the incident state. The key is the name of the link type (as defined in LinkObject::Type), and the value is the direction of the IncidentLinkType that should be followed to calculate the incident state. For example if the IncidentLinkType is set to 'DependsOn', and the Direction is 'Source', only 'Depends on' links will be followed (and not the opposite link 'Required for') to calculate the incident state. You can add more link types and directions as you like, e.g. 'Includes' with the direction 'Target'. All link types defined in the system configuration options LinkObject::Type are possible and the direction can be 'Source', 'Target', or 'Both'. IMPORTANT: AFTER YOU MAKE CHANGES TO THIS SYSTEM CONFIGURATION OPTION YOU NEED TO RUN THE CONSOLE COMMAND bin/otrs.Console.pl Admin::ITSM::IncidentState::Recalculate SO THAT ALL INCIDENT STATES WILL BE RECALCULATED BASED ON THE NEW SETTINGS!
This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'Normal' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'ParentChild' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'ConnectedTo' link type.

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OTRS 7 / ITSM CoreEnglish

New source string a year ago
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Source information

Source string comment
SysConfig
Flags
read-only
String age
a year ago
Source string age
a year ago
Translation file
i18n/ITSMCore/ITSMCore.pot, string 82