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SysConfig
121/1210
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Set the type and direction of links to be used to calculate the incident state. The key is the name of the link type (as defined in LinkObject::Type), and the value is the direction of the IncidentLinkType that should be followed to calculate the incident state. For example if the IncidentLinkType is set to 'DependsOn', and the Direction is 'Source', only 'Depends on' links will be followed (and not the opposite link 'Required for') to calculate the incident state. You can add more link types and directions as you like, e.g. 'Includes' with the direction 'Target'. All link types defined in the system configuration options LinkObject::Type are possible and the direction can be 'Source', 'Target', or 'Both'. IMPORTANT: AFTER YOU MAKE CHANGES TO THIS SYSTEM CONFIGURATION OPTION YOU NEED TO RUN THE CONSOLE COMMAND bin/otrs.Console.pl Admin::ITSM::IncidentState::Recalculate SO THAT ALL INCIDENT STATES WILL BE RECALCULATED BASED ON THE NEW SETTINGS!
This setting defines that a 'ITSMChange' object can be linked with 'Ticket' objects using the 'Normal' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'Normal' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'ParentChild' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'FAQ' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Service' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with 'Ticket' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'AlternativeTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'ConnectedTo' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'Includes' link type.
This setting defines that a 'ITSMConfigItem' object can be linked with other 'ITSMConfigItem' objects using the 'RelevantTo' link type.
This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMWorkOrder' object can be linked with 'ITSMConfigItem' objects using the 'Normal' link type.
This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'DependsOn' link type.
This setting defines that a 'ITSMWorkOrder' object can be linked with 'Service' objects using the 'Normal' link type.
This setting defines that a 'ITSMWorkOrder' object can be linked with 'Ticket' objects using the 'Normal' link type.
This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'Normal' link type.
This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'ParentChild' link type.
This setting defines that a 'Service' object can be linked with 'FAQ' objects using the 'RelevantTo' link type.
This setting defines the link type 'AlternativeTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.
This setting defines the link type 'ConnectedTo'. If the source name and the target name contain the same value, the resulting link is a non-directional one. If the values are different, the resulting link is a directional link.

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Source information

Source string comment
SysConfig
Flags
read-only
String age
a year ago
Source string age
a year ago
Translation file
i18n/ITSMCore/ITSMCore.pot, string 95