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Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID])
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Context English Chinese (Simplified) State
``<OTRS_TICKET_CustomEscalation_EscalationTime>`` ``<OTRS_TICKET_CustomEscalation_EscalationTime>``
If the escalation is running, then this tag will return the escalation date-time when the escalation type will escalate (e.g. *2019-01-01 10:00:00*). 如果升级正在运行,则此标签将返回升级类型将升级时的升级日期时间(例如 *2019-01-01 10:00:00*)。
``<OTRS_TICKET_CustomEscalation_NotifyTime>`` ``<OTRS_TICKET_CustomEscalation_NotifyTime>``
If the escalation is running, then this tag will return the escalation notify date-time of the escalation type (e.g. *2019-01-01 10:00:00*). 如果升级正在运行,则此标签将返回升级类型的升级通知日期时间(例如 *2019-01-01 10:00:00*)。
``<OTRS_TICKET_CustomEscalation_EscalationTimeIn>`` ``<OTRS_TICKET_CustomEscalation_EscalationTimeIn>``
If the escalation is running, then this tag will return the difference the current time and escalation time in format *3h 30m*. 如果升级正在运行,则此标记将以 *3h 30m* 格式返回当前时间和升级时间的差值。
``<OTRS_TICKET_CustomEscalation_TypeName>`` ``<OTRS_TICKET_CustomEscalation_TypeName>``
This tag will return the name of the escalation type (e.g. *solution time*). 此标签将返回升级类型的名称(例如 *解决方案时间*)。
Configure Event Based Notifications 配置基于事件的通知
Use this steps to configure event based notifications for users of escalated tickets: 使用此步骤为升级工单的用户配置基于事件的通知:
Go to the system configuration and enable ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` setting. It will allow the generic agent to run the module in charge to start the advanced escalations events. 转到系统配置并启用 ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` 设置。它将允许自动任务运行负责启动高级升级事件的模块。
Go to the administrator interface and open the *Ticket Notifications* module to configure the notifications. 转到管理员界面,打开 *工单通知* 模块来配置通知。
Configure the notification and change text by using the new notification smart tags provided by this package and described above. 配置通知并使用此软件包提供的新的通知智能标签(如上所述)更改文本。
Escalation Events 升级事件
The following escalation events are available: 以下升级事件可用:
Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID]) Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID])
This event will be executed if the escalation has been started. 如果已启动升级,则将执行此事件。
Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID]) Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID])
This event will be executed if the time reached where the agent gets notified for the escalation. 如果到达通知服务人员升级的时间,则将执行此事件。
This event will be only executed correctly if the escalation bundle configuration per escalation type is correctly configured, ``TriggerEscalationStartEvent`` is enabled and the daemon is running. 只有在正确配置了每种升级类型的升级组合配置、启用了 ``TriggerEscalationStartEvent`` 并且守护进程正在运行时,才会正确执行此事件。
Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID]) Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID])
This event will be executed if the escalation time has been reached. 如果达到升级时间,将执行此事件。
Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID]) Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID])
This event will be executed if the escalation has been restarted. 如果已重新启动升级,则将执行此事件。
Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID]) Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID])
This event will be executed if the escalation has been suspended. 如果升级已被挂起,则将执行此事件。
Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID]) Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a suspend state. 如果升级已从挂起状态恢复,则将执行此事件。
Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID]) Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a stop state. 如果升级已从停止状态恢复,则将执行此事件。
Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID]) Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID])

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Source information

Source string location
../../content/advanced-escalations/admin/communication-notifications/ticket-notifications.rst:47
String age
10 months ago
Source string age
10 months ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 321