Queue and service display names
Context English Chinese (Simplified) State
``Queue`` → *10%* ``Queue`` → *10%*
``State`` → *8%* ``State`` → *8%*
``Age`` → *40px* ``Age`` → *40px*
``DynamicField_DateofReceipt`` → *3cm* ``DynamicField_DateofReceipt`` → *3cm*
Configurable fields are: ``TicketNumber``, ``Age``, ``EscalationTime``, ``Title``, ``State``, ``Queue``, ``Lock``, ``Owner``, ``CustomerID``, ``DynamicField_*``. 可配置的字段有:``TicketNumber``、 ``Age``、 ``EscalationTime``、 ``Title``、 ``State``、 ``Queue``、 ``Lock``、 ``Owner``、 ``CustomerID`` 和 ``DynamicField_*`` 。
This feature is activated by default after installation of the package. 安装软件包后,默认情况下会激活此功能。
Word length of title column 标题栏的字长
The word length of the title column in the ticket overview widgets is configurable. 工单概览小部件中标题列的字长是可配置的。
To configure the word length: 若要配置字长:
Set the word length in setting ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewTitleLength``. 在设置 ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewTitleLength`` 中设置字长。
Drag and drop table column widths 拖放表格列宽
The width of the columns in the ticket overview widgets and the dashboards are configurable via drag and drop on a per-user-base. 工单概览小部件和仪表板中列的宽度可通过基于每个用户的拖放进行配置。
To activate this feature: 若要激活此功能:
Enable setting ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewUseDragAndDrop``. 启用设置 ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewUseDragAndDrop`` 。
After activation it is possible to drag and drop the different table columns with the mouse to set the widths of every single column. Those settings are saved and restored for every single user in the user preferences. 激活后,可以使用鼠标拖放不同的表列以设置每个列的宽度。 每个用户都可在用户首选项中保存和恢复这些设置。
Queue and service display names 队列和服务的显示名称
Depending on a system configuration setting, queue and service names can be displayed with complete paths, only with first letter of parents followed by ``::`` and their names, or just by their names in the ticket overview widgets. 根据系统配置设置,队列和服务名称可以显示完整的路径、只有父母的第一个字母后面跟着 ``::`` 及其名称,或者只是它们在工单概览小部件中的名称。
To modify the display names: 若要修改显示名称:
Set the display names in setting ``Frontend::Agent::TicketOverview::ProcessQueueServiceFields``. 在设置 ``Frontend::Agent::TicketOverview::ProcessQueueServiceFields`` 中设置显示名称。
There is a potential risk that if ticket title (if double colons are contained) is also displayed in shortened manner because internally the double colons are used for creating the correct shortened path for queue and service name. 如果工单标题(如果包含双冒号)也以缩短的方式显示,则存在潜在的风险,因为在系统内部双冒号用于为队列和服务名称创建正确的缩短路径。
Ticket number always visible 工单编号始终可见
This setting prevents the users to hide the ticket number column by drag and drop. 此设置可防止用户通过拖放隐藏工单编号列。
Enable setting ``Frontend::Agent::TicketOverview::TicketNumberAlwaysVisible``. 启用设置 ``Frontend::Agent::TicketOverview::TicketNumberAlwaysVisible``。
Affected screens 受影响的屏幕
The features can be enabled or disabled in each ticket overview screens. 可以在每个工单概览屏幕中启用或禁用此功能。
To modify the affected screens: 若要修改受影响的屏幕:
Navigate to *Frontend → Base → OutputFilter* in the navigation tree. 在导航树中导航到 *Frontend → Base → OutputFilter*。
Add or remove screen names in the ``Template`` key of each setting. 在每个设置的 ``Template`` 键中添加或删除屏幕名称。
Agent Interface 服务人员界面
This package has no agent interface, only the existing ticket overview widgets get new features in the following screens: 此程序包没有服务人员界面,只有现有工单概览小部件在以下屏幕中获得新功能:
Agent Dashboard 服务人员仪表板


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English Chinese (Simplified)
No related strings found in the glossary.

Source information

Source string location
String age
a year ago
Source string age
a year ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 45