Translation

Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID])
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Context English Chinese (Simplified) State
Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID]) Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID])
This event will be executed if the escalation has been started. 如果已启动升级,则将执行此事件。
Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID]) Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID])
This event will be executed if the time reached where the agent gets notified for the escalation. 如果到达通知服务人员升级的时间,则将执行此事件。
This event will be only executed correctly if the escalation bundle configuration per escalation type is correctly configured, ``TriggerEscalationStartEvent`` is enabled and the daemon is running. 只有在正确配置了每种升级类型的升级组合配置、启用了 ``TriggerEscalationStartEvent`` 并且守护进程正在运行时,才会正确执行此事件。
Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID]) Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID])
This event will be executed if the escalation time has been reached. 如果达到升级时间,将执行此事件。
Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID]) Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID])
This event will be executed if the escalation has been restarted. 如果已重新启动升级,则将执行此事件。
Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID]) Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID])
This event will be executed if the escalation has been suspended. 如果升级已被挂起,则将执行此事件。
Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID]) Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a suspend state. 如果升级已从挂起状态恢复,则将执行此事件。
Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID]) Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a stop state. 如果升级已从停止状态恢复,则将执行此事件。
Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID]) Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID])
This event will be executed if the escalation has been stopped. 如果已停止升级,则将执行此事件。
Example Usage 示例用法
This chapter describes how to add a first response time escalation. 本章描述如何添加首次响应时间升级。
Creating the Escalation Type 创建升级类型
Go to the administration interface and choose *Escalation Type*. Click on the *Create New Escalation Type* button. 转到管理界面并选择 *升级类型*。 单击 *创建新升级类型* 按钮。
Fill in the needed fields. After submitting the form, you will be redirected to the edit screen for the new escalation type. You will see the *Start* tab for the new escalation type. Choose from the available conditions which one you want to be needed in order to start the escalation. Switch to another tab to set up more conditions. 填写所需的字段。 提交表单后,您将被重定向到新升级类型的编辑屏幕。 您将看到新升级类型的 *开始* 选项卡。 从可用条件中选择开始升级的条件。 切换到另一个选项卡以设置更多升级的条件。
In this example, we would enable the *The ticket has been created by a customer* setting and the *An agent message is not present*. Use the drop-down menu in order to choose whether or not an agent message has to be present. 在此示例中,我们将启用 *工单已由客户创建* 设置,并且 *服务人员消息不存在*。 使用下拉菜单选择是否必须存在一个服务人员消息。
Switch to the *Stop* tab in order to set up the escalation stop conditions. In this case, the escalation should be stopped if an agent sends a message, so we enable the *An agent sent a message* setting. 切换到 *停止* 选项卡以设置升级停止条件。 在这种情况下,如果服务人员发送了消息,则应停止升级,因此我们启用 *服务人员发送消息* 设置。
Creating the Escalation Type Bundle 创建升级类型包
Go to the administration interface and choose *Escalation Type Bundle*. Click on the *Create new escalation type bundle* button. 转到管理界面并选择 *升级类型包*。 单击 *创建新的升级类型包* 按钮。
Fill in the needed fields. See the description on the previous pages in order to fill in *Execution order* correctly. After submitting the form, you will be redirected to the edit screen for the new bundle. You will now be able to add your previously created escalation type by choosing it from the *Add escalation type* drop-down menu. After you have added the escalation type, you can set up its parameters. Set up a time span (like *1*) and a time unit (like *Hour(s)*). Save the screen. 填写所需的字段。 请参阅前几页的说明,以便正确填写 *执行顺序*。 提交表单后,您将被重定向到新的升级类型包的编辑屏幕。 您现在可以通过 *添加升级类型* 下拉菜单来添加以前创建的升级类型。 添加升级类型后,可以设置其参数。 设置时间跨度(如 *1*)和时间单位(如 *小时*)。 保存屏幕。
Assigning the New Bundle to an SLA 将新的升级类型包分配给SLA
In order to get the new escalation type to work, you need to assign it to an existing SLA. Go to the SLA management screen for an existing SLA and select your bundle from the list of available bundles. Save the screen. 为了让新的升级类型工作,您需要将其分配给现有的SLA。转到现有SLA的SLA管理屏幕,并从可用的组合列表中选择您的组合。保存屏幕。
Conclusion 结论
The new escalation type in connection with the bundle and SLA assignment will cause new tickets which are being created by customers to escalate after one hour if no agent has responded. SLA分配的升级类型包相关的新升级类型将导致客户创建的新工单在一小时后升级(如果没有服务人员响应)。

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Source string location
../../content/advanced-escalations/admin/communication-notifications/ticket-notifications.rst:71
String age
a year ago
Source string age
a year ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 336