Context English Chinese (Simplified) State
Delete Escalation Type Screen 删除升级类型屏幕
To export an escalation type: 若要导出升级类型,请执行以下操作:
Click on the export icon in the *Export* column. 单击 *导出* 列中的导出图标。
Choose a location in your computer to save the ``Export_EscalationTypeID_X.yml`` file. 在计算机中选择一个位置以保存 ``Export_EscalationTypeID_X.yml`` 文件。
To import an escalation type: 若要导入升级类型,请执行以下操作:
Click on the *Browse…* button in the left sidebar. 点击左侧边栏的 *浏览...* 按钮。
Select a previously exported ``.yml`` file. 选择一个先前导出的 ``.yml`` 文件。
Click on the *Import escalation type configuration* button. 单击 *导入升级类型配置* 按钮。
Escalation Type Settings 升级类型设置
Like comment, but longer text can be added here. 类似于注释,但可以在此处添加较长的文本。
Allow resume from stop 允许从停止恢复
If this is checked, it allows this escalation to be resumed although it had already been stopped at some point in the past (of course only if the related resume conditions match). 如果选中此选项,则允许恢复此升级,尽管它在过去的某个时间点已停止(当然,仅当相关的恢复条件匹配时)。
If the resume conditions match on an escalation type which has *Allow resume from stop* enabled, the escalation will be resumed with the time that was still left on this escalation when it was stopped (which means *was fulfilled*). 如果恢复条件与启用了 *允许从停止恢复* 的升级类型匹配,则升级将以该升级停止(即 *已完成*)时仍剩余的时间恢复。
Condition types 条件类型
This widget has five tabs for *Start*, *Restart*, *Suspend*, *Resume* and *Stop* events. The following options are available for the tabs. 此小部件具有五个选项卡,用于 *开始*、*重新启动*、*挂起*、*恢复* 和 *停止* 事件。 选项卡提供以下选项。
General 通用
This setting is only available for the *Start* and *Restart* event of the escalation. This setting controls if the ticket creation time or the time of the current action should be taken as base time for the start or the restart of the escalation. 此设置仅适用于升级的 *启动* 和 *重新启动* 事件。 此设置控制是否应将工单创建时间或当前操作的时间作为开始或重新开始升级的基准时间。
Example: If you set up *current time* as base time for the restart event, the full escalation time will be available (e.g. 1 hour) if the restart condition matches. If you set up *ticket creation time*, the escalation will restart based on the creation time of the ticket. This could be useful if you close a ticket as successful (which stops your escalation) but it turns out that the problem has not been solved. 示例:如果您将 *当前时间* 设置为重启事件的基准时间,则在重启条件匹配的情况下,完整的升级时间将可用(例如1小时)。 如果您设置为 *工单创建时间*,升级将根据工单的创建时间重新开始。 如果成功关闭工单(这会停止升级),这可能很有用,但事实证明问题尚未解决。
You are also able to set a date or a date-time dynamic field as base time. If you create a ticket with this dynamic field filled and the escalation start then the value of the dynamic field will be used as base time. If the configured dynamic field is not filled then the fallback for the base time is used (current time or ticket creation time or no time value - escalation will only start if the dynamic field is filled). 您还可以将日期或日期时间动态字段设置为基准时间。 如果您创建的工单中填充了此动态字段,并且升级开始,则该动态字段的值将用作基准时间。 如果未填充已配置的动态字段,则使用基准时间的后备(当前时间或工单创建时间或无时间值-仅在填充了动态字段时才会开始升级)。
Ticket Attributes 工单属性
Several attribute sets can be set up. Each of these sets can contain several attribute conditions. The sets are logically connected by *OR*, which means that one of the sets has to be matched in order to trigger the event. The conditions within a set are logically connected by *AND*, which means that all of the conditions have to match in order to verify the whole set. 可以设置几个属性集。 这些集合中的每一个都可以包含几个属性条件。 如果这些集合通过 *OR* 进行逻辑连接,这意味着必须匹配其中一个集合才能触发事件。 如果集合中的条件通过 *AND* 逻辑连接,这意味着所有条件都必须匹配才能验证整个集合。
After adding a new set, you can add conditions to this set by using the *Add attribute set* button on the top right of the widget. After enabling the added condition in the widget, you can choose what ticket attribute you want to check. 添加新集合后,您可以使用小部件右上方的 *添加属性集合* 按钮向该集合添加条件。 在小部件中启用添加的条件后,您可以选择要检查的工单属性。
All configured conditions are used to evaluate values present on each action, which is defined as a snapshot of the ticket values taken from the ticket history. The time window for this snapshot is defined by the ``TicketHistorySplitTimeThreshold`` setting. All actions for a ticket are evaluated one by one each time the escalation is recalculated. 所有配置的条件都用于评估每个操作上存在的值,这些值定义为从工单历史记录中获取的工单值的快照。 此快照的时间窗口由 ``TicketHistorySplitTimeThreshold(工单历史记录拆分时间阈值)`` 设置定义。 每次重新计算升级时,都会逐个计算工单的所有操作。
Ticket created by a customer 客户创建的工单
This condition type means that the ticket has to be created by customer user (by sending an email, using the external interface or by an agent using the *New Phone Ticket* screen). 此条件类型意味着工单必须由客户用户创建(通过发送电子邮件、使用外部人员界面或由服务人员使用 *新建电话工单* 屏幕)。
In this drop-down menu you can choose from a list of match types: 在此下拉菜单中,您可以从匹配类型列表中选择:
equals now 等于现在的
(Is) – One of the configured ticket attributes should match the particular attribute value from the action which is currently being evaluated. The condition evaluates as true if there is at least one match. (Is)–配置的工单属性之一应与当前正在评估的操作中的特定属性值匹配。如果至少有一个匹配项,则条件的计算结果为true。
doesn’t equal now 不等于现在的
(Is not) – None of the configured ticket attributes should match the particular attribute value from the action which is currently being evaluated. The condition evaluates as true if there is no match. (Is not) – 配置的工单属性都不应与当前正在评估的操作的特定属性值匹配。如果没有匹配项,则条件的计算结果为true。
equaled 曾经等于
This translation Translated OTRS 7/Feature Add-ons Manual 通用
The following string has the same context and source.
Translated OTRS 7/OTRS 通用


a year ago
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English Chinese (Simplified)
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String age
a year ago
Source string age
a year ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 429