Translation

``<OTRS_TICKET_CustomEscalation_EscalationTimeIn>``
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Context English Chinese (Simplified) State
Total amount of seconds that the timer was running last time (excluding suspend times) with working calendars. 计时器上次运行的工作日历总秒数(不包括挂起时间)。
``RunningLastVirtualTime`` ``RunningLastVirtualTime``
Total amount of seconds that the timer was running last time with ``BaseTime`` as start date (excluding suspend times). 以 ``BaseTime`` 作为开始日期,计时器上次运行的总秒数(不包括挂起时间)。
``RunningLastVirtualWorkingTime`` ``RunningLastVirtualWorkingTime``
Total amount of seconds that the timer was running last time with ``BaseTime`` as start date (excluding suspend times) with working calendars (only if calendar is defined). 以 ``BaseTime`` 作为开始日期,计时器上次运行的工作日历总秒数(不包括挂起时间)(仅当定义了日历时)。
Communication & Notifications 通信和通知
After installation of the package there will be some new events and smart tags available in ticket notifications. 安装本软件包后,将在工单通知中提供一些新事件和智能标签。
Ticket Notifications 工单通知
This package adds some new features to the ticket notification methods. 这个软件包为工单通知方法添加了一些新特性。
Notification Smart Tags 通知智能标签
The notification smart tags only work in notifications related to the escalation. It does not work for ``TicketCreate`` but it will work for *Escalation: First Response* (``NotifyBefore``). The following smart tags with information about each escalation are available: 通知智能标签只在与升级相关的通知中工作。它在 ``创建工单`` 中不适用,但它在 *升级:首次响应* (``通知之前``)中适用。以下包含有关每个升级的信息的智能标记可用:
``<OTRS_TICKET_CustomEscalation_EscalationTime>`` ``<OTRS_TICKET_CustomEscalation_EscalationTime>``
If the escalation is running, then this tag will return the escalation date-time when the escalation type will escalate (e.g. *2019-01-01 10:00:00*). 如果升级正在运行,则此标签将返回升级类型将升级时的升级日期时间(例如 *2019-01-01 10:00:00*)。
``<OTRS_TICKET_CustomEscalation_NotifyTime>`` ``<OTRS_TICKET_CustomEscalation_NotifyTime>``
If the escalation is running, then this tag will return the escalation notify date-time of the escalation type (e.g. *2019-01-01 10:00:00*). 如果升级正在运行,则此标签将返回升级类型的升级通知日期时间(例如 *2019-01-01 10:00:00*)。
``<OTRS_TICKET_CustomEscalation_EscalationTimeIn>`` ``<OTRS_TICKET_CustomEscalation_EscalationTimeIn>``
If the escalation is running, then this tag will return the difference the current time and escalation time in format *3h 30m*. 如果升级正在运行,则此标记将以 *3h 30m* 格式返回当前时间和升级时间的差值。
``<OTRS_TICKET_CustomEscalation_TypeName>`` ``<OTRS_TICKET_CustomEscalation_TypeName>``
This tag will return the name of the escalation type (e.g. *solution time*). 此标签将返回升级类型的名称(例如 *解决方案时间*)。
Configure Event Based Notifications 配置基于事件的通知
Use this steps to configure event based notifications for users of escalated tickets: 使用此步骤为升级工单的用户配置基于事件的通知:
Go to the system configuration and enable ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` setting. It will allow the generic agent to run the module in charge to start the advanced escalations events. 转到系统配置并启用 ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` 设置。它将允许自动任务运行负责启动高级升级事件的模块。
Go to the administrator interface and open the *Ticket Notifications* module to configure the notifications. 转到管理员界面,打开 *工单通知* 模块来配置通知。
Configure the notification and change text by using the new notification smart tags provided by this package and described above. 配置通知并使用此软件包提供的新的通知智能标签(如上所述)更改文本。
Escalation Events 升级事件
The following escalation events are available: 以下升级事件可用:
Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID]) Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID])
This event will be executed if the escalation has been started. 如果已启动升级,则将执行此事件。
Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID]) Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID])
This event will be executed if the time reached where the agent gets notified for the escalation. 如果到达通知服务人员升级的时间,则将执行此事件。
This event will be only executed correctly if the escalation bundle configuration per escalation type is correctly configured, ``TriggerEscalationStartEvent`` is enabled and the daemon is running. 只有在正确配置了每种升级类型的升级组合配置、启用了 ``TriggerEscalationStartEvent`` 并且守护进程正在运行时,才会正确执行此事件。

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Glossary

English Chinese (Simplified)
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Source information

Source string location
../../content/advanced-escalations/admin/communication-notifications/ticket-notifications.rst:19
String age
a year ago
Source string age
a year ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 310