Translation

This event will be executed if the escalation has been suspended.
17/650
Context English Chinese (Simplified) State
Go to the system configuration and enable ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` setting. It will allow the generic agent to run the module in charge to start the advanced escalations events. 转到系统配置并启用 ``Daemon::SchedulerCronTaskManager::Task###TriggerEscalationStartEvents`` 设置。它将允许自动任务运行负责启动高级升级事件的模块。
Go to the administrator interface and open the *Ticket Notifications* module to configure the notifications. 转到管理员界面,打开 *工单通知* 模块来配置通知。
Configure the notification and change text by using the new notification smart tags provided by this package and described above. 配置通知并使用此软件包提供的新的通知智能标签(如上所述)更改文本。
Escalation Events 升级事件
The following escalation events are available: 以下升级事件可用:
Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID]) Escalation: [EscalationName] (Start) (EscalationStart_[EscalationTypeID])
This event will be executed if the escalation has been started. 如果已启动升级,则将执行此事件。
Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID]) Escalation: [EscalationName] (NotifyBefore) (EscalationNotifyBefore_[EscalationTypeID])
This event will be executed if the time reached where the agent gets notified for the escalation. 如果到达通知服务人员升级的时间,则将执行此事件。
This event will be only executed correctly if the escalation bundle configuration per escalation type is correctly configured, ``TriggerEscalationStartEvent`` is enabled and the daemon is running. 只有在正确配置了每种升级类型的升级组合配置、启用了 ``TriggerEscalationStartEvent`` 并且守护进程正在运行时,才会正确执行此事件。
Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID]) Escalation: [EscalationName] (Breached) (EscalationBreached_[EscalationTypeID])
This event will be executed if the escalation time has been reached. 如果达到升级时间,将执行此事件。
Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID]) Escalation: [EscalationName] (Restart) (EscalationRestart_[EscalationTypeID])
This event will be executed if the escalation has been restarted. 如果已重新启动升级,则将执行此事件。
Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID]) Escalation: [EscalationName] (Suspend) (EscalationSuspend_[EscalationTypeID])
This event will be executed if the escalation has been suspended. 如果升级已被挂起,则将执行此事件。
Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID]) Escalation: [EscalationName] (ResumeSuspend) (EscalationResumeSuspend_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a suspend state. 如果升级已从挂起状态恢复,则将执行此事件。
Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID]) Escalation: [EscalationName] (ResumeStop) (EscalationResumeStop_[EscalationTypeID])
This event will be executed if the escalation has been resumed from a stop state. 如果升级已从停止状态恢复,则将执行此事件。
Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID]) Escalation: [EscalationName] (Stop) (EscalationStop_[EscalationTypeID])
This event will be executed if the escalation has been stopped. 如果已停止升级,则将执行此事件。
Example Usage 示例用法
This chapter describes how to add a first response time escalation. 本章描述如何添加首次响应时间升级。
Creating the Escalation Type 创建升级类型
Go to the administration interface and choose *Escalation Type*. Click on the *Create New Escalation Type* button. 转到管理界面并选择 *升级类型*。 单击 *创建新升级类型* 按钮。
Fill in the needed fields. After submitting the form, you will be redirected to the edit screen for the new escalation type. You will see the *Start* tab for the new escalation type. Choose from the available conditions which one you want to be needed in order to start the escalation. Switch to another tab to set up more conditions. 填写所需的字段。 提交表单后,您将被重定向到新升级类型的编辑屏幕。 您将看到新升级类型的 *开始* 选项卡。 从可用条件中选择开始升级的条件。 切换到另一个选项卡以设置更多升级的条件。
In this example, we would enable the *The ticket has been created by a customer* setting and the *An agent message is not present*. Use the drop-down menu in order to choose whether or not an agent message has to be present. 在此示例中,我们将启用 *工单已由客户创建* 设置,并且 *服务人员消息不存在*。 使用下拉菜单选择是否必须存在一个服务人员消息。
Switch to the *Stop* tab in order to set up the escalation stop conditions. In this case, the escalation should be stopped if an agent sends a message, so we enable the *An agent sent a message* setting. 切换到 *停止* 选项卡以设置升级停止条件。 在这种情况下,如果服务人员发送了消息,则应停止升级,因此我们启用 *服务人员发送消息* 设置。
Creating the Escalation Type Bundle 创建升级类型包
Go to the administration interface and choose *Escalation Type Bundle*. Click on the *Create new escalation type bundle* button. 转到管理界面并选择 *升级类型包*。 单击 *创建新的升级类型包* 按钮。

Loading…

No matching activity found.

Browse all component changes

Glossary

English Chinese (Simplified)
No related strings found in the glossary.

Source information

Source string location
../../content/advanced-escalations/admin/communication-notifications/ticket-notifications.rst:63
String age
a year ago
Source string age
a year ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 331