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To be able to influence the priority of the resulting rules, the system configuration setting ``Ticket::DynamicTicketTemplate::ACLName`` contains the name of this generated ACL. This name can be customized to match the already active set of configured ACLs correctly.
This package adds a new ticket notification to the system.
After installation of the package a new ticket notification will be added to the system.
New Ticket Notification
Missing DTT assignment for CustomerGroup
If no template is assigned to a group and the notification is enabled, such notification can be customized by adding different recipients or updating the notification body.
To configure the optional settings for the notification:
Enable ``Ticket::DynamicTicketTemplate::CustomerGroup::Notify`` setting to send a notification if a customer does not use a template to create a ticket.
Add agent login names to ``Ticket::DynamicTicketTemplate::CustomerGroup::NotifyAgents`` setting. The agent list in this setting will receive the notification when a user creates a ticket without using a template.
Dynamic Ticket Templates
Use this screen to add dynamic ticket templates for use in communications. The dynamic ticket template management screen is available in the *Dynamic Ticket Templates* module of the *Ticket Settings* group.
Dynamic Ticket Templates Management Screen
Manage Dynamic Ticket Templates
To add attachments to a dynamic ticket template, it needs to create the attachment first in the *Attachment Management* screen.
To add a dynamic ticket template:
Click on the *Add Template* button in the left sidebar.
Add Dynamic Ticket Template Screen
To edit a dynamic ticket template:
Click on a dynamic ticket template in the list of dynamic ticket templates.
Edit Dynamic Ticket Template Screen
To delete a dynamic ticket template:
Click on the trash icon in the list of dynamic ticket templates.
Delete Dynamic Ticket Template Screen
If several dynamic ticket templates are added to the system, use the filter box to find a particular dynamic ticket template by just typing to filter.
Dynamic Ticket Template Settings
Frontend \*
Defines, where can the dynamic ticket template be used. A dynamic ticket template can be used in the following interfaces:
Select a ticket type, that has been added to the system.
Service \*
Select a service, that has been added to the system.
Workflow
ComponentTranslation
This translation Translated OTRS 7/Feature Add-ons Manual Click on the *Add Template* button in the left sidebar.
The following strings have the same context and source.
Translated OTRS 7/OTRS::ITSM Manual Click on the *Add Template* button in the left sidebar.
Translated OTRS 7/Administration Manual Click on the *Add Template* button in the left sidebar.

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OTRS 7 / Feature Add-ons ManualEnglish

New source string a year ago
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Glossary

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Source information

Flags
read-only
Source string location
../../content/ticket-forms/admin/ticket-settings/dynamic-ticket-templates.rst:21
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 3255