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Use this screen to add announcements to agent dashboard. The announcement management screen is available in the *Dashboard News* module of the *Communication & Notifications* group.
Dashboard News Management Screen
Manage Announcements
To add an announcement:
Click on the *Add announcement* button in the left sidebar.
Add Announcement Screen
To edit an announcement:
Click on an announcement in the list of announcements.
Edit Announcement Screen
To delete an announcement:
Click on the trash icon in the list of announcements.
Delete Announcement Screen
To limit the number of displayed announcements per page:
Click on the gear icon in the top right corner of the overview header.
Select the maximum number of announcements displayed per page.
Click on the *Submit* button.
Announcement Settings
Title \*
The title of the announcement. This will be displayed in the dashboard widget of the agent interface.
Announcement \*
The body text of the announcement. This will be displayed in the overview screens and in the announcement details screen.
Rich Text editor can be enabled for the announcement text.
The ``DashboardNewsWidget::RichTextField`` setting needs to be enabled to use this feature.
Edit Announcement Screen with Rich Text Editor
If announcements were created using a Rich Text editor and the way to manage announcements was changed to normal text in the meantime, the content of the related announcements will be displayed with HTML tags and should be improved afterwards.
This chapter describes the new features that are available in the agent interface after installation of the package.
Personal Menu
There is an optional setting to show a preference widget in the agent personal preferences.
Personal Preferences
Use this screen to set announcement overview limit in the agent personal preferences. The personal preferences screen is available in the *Personal Preferences* menu item of the *Avatar* menu.
The ``PreferencesGroups###DashboardNewsOverviewPageShown`` setting needs to be activated to use this feature.
ComponentTranslation
This translation Translated OTRS 7/Feature Add-ons Manual Click on the *Submit* button.
The following strings have the same context and source.
Translated OTRS 7/OTRS::ITSM Manual Click on the *Submit* button.
Translated OTRS 7/Administration Manual Click on the *Submit* button.
Translated OTRS 7/User Manual Click on the *Submit* button.

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OTRS 7 / Feature Add-ons ManualEnglish

New source string a year ago
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read-only
Source string location
../../content/dashboard-news-widget/admin/communication-notifications/dashboard-news.rst:51 ../../content/dashboard-news-widget/agent/dashboard/dashboard.rst:29 ../../content/dynamic-field-value-import/admin/processes-automation/dynamic-fields.rst:20 ../../content/tag-cloud/agent/dashboard/dashboard.rst:58 ../../content/ticket-watchlist/agent/tickets/watchlist-management.rst:19 ../../content/ticket-watchlist/agent/tickets/watchlist-management.rst:41 ../../content/ticket-watchlist/agent/tickets/watchlist-management.rst:53 ../../content/ticket-watchlist/agent/tickets/watchlist-management.rst:65
String age
a year ago
Source string age
a year ago
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locale/content.pot, string 1601