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Context English State
Switch to the ticket from the ticket notification and compare the ticket state. The ticket should have the state *closed*.
Automated FAQ Ticket Creator
With the help of this feature add-on, it is possible to create time-controlled tickets via FAQ entries. This can refer to the FAQ entry itself or to a specific task that is related to the FAQ topic. This is particularly useful in situations, such as maintenance work, where routine activities take place at large intervals. The automatically generated ticket becomes a *To do* for the employee. And, through the FAQ documentation, everyone knows the steps of the task.
Example
An employee creates a FAQ entry for a specific maintenance task. The feature add-on will now automatically create an associated ticket after a specified period of time, reminding an employee to either renew the FAQ or to perform the activity described in the FAQ entry. For new employees who do not have experience, the FAQ makes it possible for them to perform the activity too, because the steps are clearly described in the documentation.
Keep FAQs up-to-date with reminders about necessary update.
Less frequently opened *resubmission tickets*.
Functionality can be used for one-time activities that include an end date.
Even complex tasks can be done by new or untrained employees.
Service providers
Companies with recurring activities, such as maintenance work
Companies with a large number of employees
TITANIUM
OTRSAutomatedFAQTicketCreator
This chapter describes the new features that are available in the administrator interface after installation of the package.
Processes & Automation
After installation of the package some new dynamic fields are added to the system.
Dynamic Fields
After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the *Dynamic Fields* module of the *Processes & Automation* group.
Dynamic Field Management Screen
New Dynamic Fields
This packages provides new dynamic fields and an OTRS daemon cron job to create new tickets with configured values based on FAQ items.
``OTRSAutomatedFAQTicketCreatorStartTime``
This dynamic field defines the start time for the ticket creation. This is a date/time field.
``OTRSAutomatedFAQTicketCreatorEndTime``
This dynamic field defines the end time for the ticket creation. This is a date/time field.
``OTRSAutomatedFAQTicketCreatorFrequency``
This dynamic field defines the frequency for the ticket creation. Possible values are: *Daily*, *Weekly*, *Monthly*, *Quarterly*, *Yearly*.
To create a ticket for each month choose the frequency *Monthly*.
``OTRSAutomatedFAQTicketCreatorRepeatTimes``
This dynamic field defines the repeat times for the ticket creation. Possible values are: 1-20.
ComponentTranslation
This translation Translated OTRS 7/Feature Add-ons Manual Processes & Automation
The following strings have the same context and source.
Translated OTRS 7/OTRS Processes & Automation
Translated OTRS 7/OTRS::ITSM Manual Processes & Automation
Translated OTRS 7/Administration Manual Processes & Automation

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Source string location
../../content/automated-faq-ticket-creator/admin/processes-automation.rst:2 ../../content/automatic-start-of-processes/admin/processes-automation.rst:2 ../../content/calendar-resource-planning/admin/processes-automation.rst:2 ../../content/custom-contact-fields/admin/processes-automation.rst:2 ../../content/dynamic-field-attachment/admin/processes-automation.rst:2 ../../content/dynamic-field-calculation/admin/processes-automation.rst:2 ../../content/dynamic-field-ci/admin/processes-automation.rst:2 ../../content/dynamic-field-database/admin/processes-automation.rst:2 ../../content/dynamic-field-value-import/admin/processes-automation.rst:2 ../../content/dynamic-field-web-service/admin/processes-automation.rst:2 ../../content/dynamic-sender-addresses/admin/processes-automation.rst:2 ../../content/link-object-connector/admin/processes-automation.rst:2 ../../content/process-management-article-email/admin/processes-automation.rst:2 ../../content/ready2adopt-itsm-processes/admin/processes-automation.rst:2 ../../content/ready2adopt-processes/admin/processes-automation.rst:2 ../../content/ready2adopt-web-services/admin/processes-automation.rst:2 ../../content/system-monitoring/admin/processes-automation.rst:2 ../../content/ticket-allocation/admin/processes-automation.rst:2 ../../content/ticket-invoker/admin/processes-automation.rst:2
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a year ago
Source string age
a year ago
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locale/content.pot, string 625