Source string Read only

Context English State
``DynamicField_DateofReceipt`` → *3cm*
Configurable fields are: ``TicketNumber``, ``Age``, ``EscalationTime``, ``Title``, ``State``, ``Queue``, ``Lock``, ``Owner``, ``CustomerID``, ``DynamicField_*``.
This feature is activated by default after installation of the package.
Word length of title column
The word length of the title column in the ticket overview widgets is configurable.
To configure the word length:
Set the word length in setting ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewTitleLength``.
Drag and drop table column widths
The width of the columns in the ticket overview widgets and the dashboards are configurable via drag and drop on a per-user-base.
To activate this feature:
Enable setting ``Frontend::Agent::TicketOverview::OTRSAdjustSortTicketOverviewUseDragAndDrop``.
After activation it is possible to drag and drop the different table columns with the mouse to set the widths of every single column. Those settings are saved and restored for every single user in the user preferences.
Queue and service display names
Depending on a system configuration setting, queue and service names can be displayed with complete paths, only with first letter of parents followed by ``::`` and their names, or just by their names in the ticket overview widgets.
To modify the display names:
Set the display names in setting ``Frontend::Agent::TicketOverview::ProcessQueueServiceFields``.
There is a potential risk that if ticket title (if double colons are contained) is also displayed in shortened manner because internally the double colons are used for creating the correct shortened path for queue and service name.
Ticket number always visible
This setting prevents the users to hide the ticket number column by drag and drop.
Enable setting ``Frontend::Agent::TicketOverview::TicketNumberAlwaysVisible``.
Affected screens
The features can be enabled or disabled in each ticket overview screens.
To modify the affected screens:
Navigate to *Frontend → Base → OutputFilter* in the navigation tree.
Add or remove screen names in the ``Template`` key of each setting.
Agent Interface
This package has no agent interface, only the existing ticket overview widgets get new features in the following screens:
Agent Dashboard
Small Queue View
Small Status View
Small Escalation View


User avatar None

New source string

OTRS 7 / Feature Add-ons ManualEnglish

New source string a year ago
Browse all component changes


English English
No related strings found in the glossary.

Source information

Source string location
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 48