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Less frequently opened *resubmission tickets*.
Functionality can be used for one-time activities that include an end date.
Even complex tasks can be done by new or untrained employees.
Service providers
Companies with recurring activities, such as maintenance work
Companies with a large number of employees
TITANIUM
OTRSAutomatedFAQTicketCreator
This chapter describes the new features that are available in the administrator interface after installation of the package.
Processes & Automation
After installation of the package some new dynamic fields are added to the system.
Dynamic Fields
After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the *Dynamic Fields* module of the *Processes & Automation* group.
Dynamic Field Management Screen
New Dynamic Fields
This packages provides new dynamic fields and an OTRS daemon cron job to create new tickets with configured values based on FAQ items.
``OTRSAutomatedFAQTicketCreatorStartTime``
This dynamic field defines the start time for the ticket creation. This is a date/time field.
``OTRSAutomatedFAQTicketCreatorEndTime``
This dynamic field defines the end time for the ticket creation. This is a date/time field.
``OTRSAutomatedFAQTicketCreatorFrequency``
This dynamic field defines the frequency for the ticket creation. Possible values are: *Daily*, *Weekly*, *Monthly*, *Quarterly*, *Yearly*.
To create a ticket for each month choose the frequency *Monthly*.
``OTRSAutomatedFAQTicketCreatorRepeatTimes``
This dynamic field defines the repeat times for the ticket creation. Possible values are: 1-20.
If you choose the frequency *Monthly* and a repeat time of *2* then the ticket will be created each second month: January, March, May, July, etc.
``OTRSAutomatedFAQTicketCreatorRepeatOnDays``
This dynamic field defines the repeat on days for the ticket creation. Possible values are: *Sunday*, *Monday*, *Tuesday*, *Wednesday*, *Thursday*, *Friday*, *Saturday*.
If you choose the frequency *Daily*, a repeat time of *2* and *Monday* to *Friday* as repeat on days then the ticket will be created each second day in the range between Monday to Friday: Monday, Wednesday Friday, Monday, etc.
``OTRSAutomatedFAQTicketCreatorLastExecution``
This dynamic field defines the last execution time for the ticket creation. This is a date/time field.

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