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Faster ticket creation thanks to the use of filters to choose which configuration items should be shown, e.g. according to class, usage status, incident status, etc.
Maximum flexibility through use in different ticket screens for customer users and/or agents.
Rapid search for configuration items when creating a ticket.
Useful for statistics and automatic ticket notifications.
Customers of companies that offer services for different devices/products (CIs)
OTRSDynamicFieldCI
This package contains a configuration interface to create dynamic fields of the type *Configuration item*. These fields can store configuration items in a dynamic field and display them in the different views.
This package makes it possible to create dynamic fields of the type *Configuration item*, which can store configuration items in tickets.
After installation of the package a new dynamic field type *Configuration item* will be available for tickets.
This dynamic field can be created the same way as default dynamic fields are created. For this navigate to the *Dynamic Fields* module of the *Processes & Automation* group in the administrator interface. In this screen you can select the *Configuration item* field from the drop-down lists on the left side.
Configuration Item Dynamic Field Settings
Dynamic field of type configuration item is used to store configuration items for tickets.
Filter Options
Class
Filter for configuration item classes to narrow down the list of possible values.
Deployment State
Filter for configuration item deployment states to narrow down the list of possible values.
Incident State
Filter for configuration item incident states to narrow down the list of possible values.
Restriction by CustomerID
Select if the available configuration items should be restricted by customer in agent and/or external interface.
CustomerID attribute
The name of the configuration item field containing the customer. Usually this is the owner field.
Value lookup for CustomerID attribute
Select if the readable value for the customer ID field should be used for restriction. Select this if the values of attribute are defined by a general catalog class.
Restriction by CustomerUserID
Select if the available configuration items should be restricted by customer user in agent and/or external interface.
CustomerUserID attribute
The name of the configuration item field containing the customer user. Usually this is the owner field.
Value lookup for CustomerUserID attribute
Select if the readable value for the customer user ID field should be used for restriction. Select this if the values of attribute are defined by a general catalog class.
ComponentTranslation
This translation Translated OTRS 7/Feature Add-ons Manual Deployment State
The following strings have the same context and source.
Translated OTRS 7/OTRS::ITSM Manual Deployment State
Translated OTRS 7/ITSM Configuration Management Deployment State

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OTRS 7 / Feature Add-ons ManualEnglish

New source string 10 months ago
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Source information

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read-only
Source string location
../../content/dynamic-field-ci/admin/processes-automation/dynamic-fields.rst:37
String age
10 months ago
Source string age
10 months ago
Translation file
string