Translation

Set the lock state of a ticket. Possible values are ``lock`` or ``unlock``.
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Context English Chinese (Simplified) State
``X-OTRS-CustomerNo`` ``X-OTRS-CustomerNo``
Set the customer ID for the ticket. 设置工单的客户ID。
``X-OTRS-CustomerUser`` ``X-OTRS-CustomerUser``
Set the customer user for the ticket. 设置工单的客户用户。
``X-OTRS-DynamicField-<DynamicFieldName>`` ``X-OTRS-DynamicField-<DynamicFieldName>``
Saves an additional information value for the ticket on *<DynamicFieldName>* dynamic field. The possible values depend on dynamic field configuration (e.g. text: *Notebook*, date: *2010-11-20 00:00:00*, integer: *1*). 在 *<DynamicFieldName>* 动态字段上保存工单的附加信息值。 可能的值取决于动态字段配置(例如:文本:*Notebook*,日期:*2010-11-20 00:00:00*,整数:*1*)。
``X-OTRS-FollowUp-*`` ``X-OTRS-FollowUp-*``
These headers are the same as the ones without the ``FollowUp`` prefix, but these headers are applied only for follow-up mails. 这些邮件头与没有 ``FollowUp`` (跟进) 前缀的邮件头相同,但这些邮件头仅适用于跟进邮件。
``X-OTRS-FollowUp-State-Keep`` ``X-OTRS-FollowUp-State-Keep``
If set to *1*, the incoming follow-up message will not change the ticket state. For this purpose the header can be customized in the system configuration using option ``KeepStateHeader``. 如果设置为 *1*,则传入的跟进消息将不会更改工单状态。 为此,可以在系统配置中使用选项 ``KeepStateHeader`` 自定义邮件头。
``X-OTRS-Ignore`` ``X-OTRS-Ignore``
If set to ``Yes`` or ``True``, the incoming message will completely be ignored and never delivered to the system. 如果设置为 ``Yes`` 或 ``True``,则将完全忽略传入消息,并且永远不会将其传递给系统。
``X-OTRS-IsVisibleForCustomer`` ``X-OTRS-IsVisibleForCustomer``
Controls if the article is shown to customer users. Possible values are *0* or *1*. 控制是否向客户用户显示信件。 可能的值为 *0* 或 *1*。
``X-OTRS-Lock`` ``X-OTRS-Lock``
Set the lock state of a ticket. Possible values are ``lock`` or ``unlock``. 设置工单的锁定状态。 可能的值为 ``lock(已锁定)`` 或 ``unlock(已解锁)``。
``X-OTRS-Loop`` ``X-OTRS-Loop``
If set to ``Yes`` or ``True``, no auto answer is delivered to the sender of the message (mail loop protection). 如果设置为 ``Yes`` 或 ``True``,则不会向邮件发件人发送自动应答(邮件环回保护)。
``X-OTRS-Owner`` ``X-OTRS-Owner``
Set the agent as owner for the ticket. 设置工单所有者的服务人员。
``X-OTRS-OwnerID`` ``X-OTRS-OwnerID``
Set the agent ID as owner for the ticket. 设置工单所有者的服务人员ID。
``X-OTRS-Priority`` ``X-OTRS-Priority``
Set the priority for the ticket. 设置工单的优先级。
``X-OTRS-Queue`` ``X-OTRS-Queue``
Defines the queue in which the ticket should be sorted. If a queue is set with this header, this setting has priority over all other filter rules that refer to queues. If you use a sub-queue, specify it as *Parent::Sub*. 定义要对工单进行排序的队列。 如果某队列设置了此头部,该设置会拥有所有该队列相关的过滤规则中的最高优先级。 如果使用子队列,请将其指定为 *父队列::子队列*。
``X-OTRS-Responsible`` ``X-OTRS-Responsible``
Set the agent as responsible for the ticket. 设置工单负责人的服务人员。
``X-OTRS-ResponsibleID`` ``X-OTRS-ResponsibleID``
Set the agent ID as responsible for the ticket. 设置工单负责人的服务人员ID。
``X-OTRS-SenderType`` ``X-OTRS-SenderType``

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Set the lock state of a ticket. Possible values are ``lock`` or ``unlock``.
设置工单的锁定状态。 可能的值为 ``locked(已锁定)`` 或 ``unlocked(已解锁)``。
8 months ago
New contributor 8 months ago
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Glossary

English Chinese (Simplified)
No related strings found in the glossary.

Source information

Source string location
../../content/communication-notifications/postmaster-filters.rst:133
String age
8 months ago
Source string age
8 months ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 648