OTRS 7/Administration Manual — English @ OTRS Translations: Add Category Screen

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Context	English	State
	Enable the setting ``ChatEngine::Active``.
	When the chat feature is enabled, the Default channel is automatically created if it does not exist.
	To review all chat related settings:
	Search for the term ``ChatEngine`` in the search box.
	Review the settings.
	Agents need to have at least ro permissions to the groups set up in the following settings:
	``ChatEngine::PermissionGroup::ChatReceivingAgents``
	``ChatEngine::PermissionGroup::ChatStartingAgents``
	FAQ Category
	Use this screen to manage categories available in FAQ articles. A fresh OTRS installation already contains a category by default. The category management screen is available in the FAQ Category module of the Administration group.
	FAQ Category Management Screen
	Manage FAQ Categories
	To add a category:
	Click on the Add category button in the left sidebar.
	Click on the Submit button.
	Add Category Screen
	To edit a category:
	Click on a category in the list of categories.
	Edit Category Screen
	To delete a category:
	Click on the trash icon in the list of categories.
	Click on the Yes button in the confirmation dialog.
	Delete Category Screen
	FAQ Category Settings
	Subcategory of
	It is possible to add the new category under an existing one as sub-category. This will be displayed as Parent Category::Child Category.
	Permission \*
	Agent groups that can access articles in this category.
	Validity
	Comment \*
	FAQ Language

Component	Translation
This translation Translated OTRS 7/Administration Manual	Add Category Screen
The following strings have the same context and source.
Translated OTRS 7/User Manual	Add Category Screen
Translated OTRS 7/Feature Add-ons Manual	Add Category Screen

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OTRS 7 / Administration Manual — English

New source string 10 months ago

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Glossary

English	English
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Source information

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read-only

Source string location

../../content/administration/faq-category.rst:24 ../../content/external-interface/customer-service-catalogue.rst:33

String age

10 months ago

Source string age

10 months ago

Translation file

locale/content.pot, string 125

OTRS 7

Administration Manual

English

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Source string Read only