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To update a package from file:
Select an ``.opm`` file which is newer than the installed package.
To update all packages:
Click on the *Update all installed packages* button in the left sidebar.
This feature reads the information of all defined package repositories and determines if there is a new version for every installed package in the system and calculates the correct order to update the packages respecting all other package dependencies, even if new versions of existing packages require new packages not yet installed in the system.
If there are packages installed that do not have a corresponding repository defined in the system, they can not be updated by this feature and will be marked as failed (due to the missing on-line repository).
Reinstall Packages
If at least one of the package files are modified locally, the package manager marks the package as broken, and need to reinstall.
To reinstall a package:
Select the package from the *Local Repository* widget that are marked for reinstall.
Click on the *Reinstall* link in the *Action* column.
Uninstall Packages
To uninstall a package:
Select the package from the *Local Repository* widget.
Click on the *Uninstall* link in the *Action* column.
Follow the uninstall instructions.
Performance Log
Performance is always a crucial topic for web-based applications. Administrators need to have the possibility to see which activities use which time to execute over time to identify potential increases over time and take proper measures.
OTRS supports this requirement with the performance log. The performance log can, when it is activated, log activities and display various activity types and their min/max/average response time and a number of requests for different time frames.
Use this screen to view the performance log of OTRS. The log overview screen is available in the *Performance Log* module of the *Administration* group.
To be able to see performance log in OTRS, you have to enabled its setting first.
Enable Performance Log Support
If the performance log is enabled, OTRS collects all the information about requests and responses in an overview table.
Performance Log Screen
Clicking on an entry will show the details.
Performance Log Details Screen
Session Management
Administrators of web-based applications need to have access to the information who's connected to the system and, if required, delete unwanted sessions.
OTRS offers the session management to quickly get an overview of agent and customer sessions, unique agents and customers currently logged in and the ability to kill sessions with just a mouse click.
Use this screen to manage logged in user sessions in the system. The session management screen is available in the *Session Management* module of the *Administration* group.
Session Management Screen


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OTRS 7 / Administration ManualEnglish

New source string a year ago
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a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 201