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To allow privilege separation for the customer users of the same company:
Search for the setting ``CustomerDisableCompanyTicketAccess`` and enable it to make sure not all customer users get access to company tickets until the configuration is finished.
Remove the comment (# character) from the beginning of the line contained ``CustomerUserExcludePrimaryCustomerID`` and set the value to ``1``.
Set *Customer Users ↔ Customers* relations for customer users who need to have access to company tickets.
Search for the setting ``CustomerDisableCompanyTicketAccess`` and disable it to allow access to company tickets only for customer users configured in step 5.
If several customer users or customers are added to the system, use the search box to find a particular customer user or customer. Only the first 1000 customer users and customers are listed by default.
Multiple customer users or customers can be assigned in both screens at the same time. Additionally clicking on a customer user or clicking on a customer in the relations screen will open the *Edit Customer User* screen or the *Edit Customer* screen accordingly.
Accessing a customer user or a customer provides no back link to the relations screen.
By setting a checkbox in the header of a column will set all the checkboxes in the selected column.
Customer Users ↔ Groups
Customer users shouldn't need to be bothered with the internal workings of your service desk. A single point of contact request can trigger several processes within your organization, all of which having the customer user information attached and are visible to the customer.



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OTRS 7 / Administration ManualEnglish

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