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Add RegEx
Clicking on the *⊞* button will add two new fields, where a regular expression and an error message can be added.
Textarea Dynamic Field Settings
Textarea dynamic field is used to store a multiple line string.
Number of rows
The height (in lines) for this field in the edit mode.
Number of cols
The width (in characters) for this field in the edit mode.
Database Dynamic Field
To use this type of dynamic field, an **OTRS** service package is needed. Please contact at for an upgrade.
Web Service Dynamic Field
Display Dynamic Fields on Screens
To display a dynamic field on a screen:
Make sure that the dynamic field *Validity* is set to *valid*.
Open the *System Configuration* module in the admin interface.
Navigate to *Frontend → Agent → View* or *Frontend → External → View* and select a view to add the dynamic field to.
Find the setting ends with ``###DynamicField`` and click on the *Edit this setting* button.
Click on the *+* button to add the dynamic field.
Enter the name of the dynamic field to the text box and click on the tick button.
Select *1 - Enabled* or *2 - Enabled and required*.
Click on the tick button on the right to save the setting.
Display Dynamic Fields on Screen
It is possible to add multiple dynamic fields at the same time. To do this, repeat steps 5-7.
Add Dynamic Fields to Search Engine
By default, the content of the dynamic fields cannot be searched using the document search functionality. Each dynamic field has to be added manually.
To add a dynamic field to the document search functionality:
Navigate to *Frontend → Agent → DocumentSearch* and *Frontend → External → DocumentSearch* in the navigation tree.
Search for the setting ``DocumentSearch::Agent::DynamicField`` and ``DocumentSearch::External::DynamicField`` respectively.
Click on the *Edit this setting* button.
Select *0 - Disabled* or *1 - Enabled*.
Set Default Value via Ticket Event Module


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OTRS 7 / Administration ManualEnglish

New source string 11 months ago
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11 months ago
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11 months ago
Translation file
locale/content.pot, string 1594