2. OTRS 7
  3. Administration Manual
  4. English
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Context English State
Edit Chat Channel Screen
Chat Channel Settings
Name \*
Group \*
Select which :doc:`../users-groups-roles/groups` can access the chat channel.
Available to customer users
Select the checkbox if you want to display the chat channel for customer users.
Available to public users
Select the checkbox if you want to display the chat channel for public users.
Valid \*
Comment
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
Enable Chat Support
The chat feature is not enabled by default.
To enable the chat feature:
Go to *System Configuration* screen.
Navigate to *Core → Chat* in the navigation tree.
Enable the setting ``ChatEngine::Active``.
When the chat feature is enabled, the *Default channel* is automatically created if it does not exist.
To review all chat related settings:
Search for the term ``ChatEngine`` in the search box.
Review the settings.
Agents need to have at least *ro* permissions to the groups set up in the following settings:
``ChatEngine::PermissionGroup::ChatReceivingAgents``
``ChatEngine::PermissionGroup::ChatStartingAgents``
FAQ Category
Use this screen to manage categories available in FAQ articles. A fresh OTRS installation already contains a category by default. The category management screen is available in the *FAQ Category* module of the *Administration* group.
FAQ Category Management Screen
Manage FAQ Categories
To add a category:
Click on the *Add category* button in the left sidebar.
ComponentTranslation
This translation Translated OTRS 7/Administration Manual Go to *System Configuration* screen.
The following string has the same context and source.
Translated OTRS 7/Feature Add-ons Manual Go to *System Configuration* screen.

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OTRS 7 / Administration Manual — English

New source string a year ago
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Glossary

English English
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Source information

Flags
read-only
Source string location
../../content/administration/chat-channels.rst:79 ../../content/administration/chat-channels.rst:87 ../../content/administration/system-log.rst:25 ../../content/communication-notifications/pgp-keys.rst:60 ../../content/communication-notifications/s-mime-certificates.rst:76 ../../content/processes-automation/dynamic-fields.rst:512
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 110