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To review all chat related settings:
Search for the term ``ChatEngine`` in the search box.
Review the settings.
Agents need to have at least *ro* permissions to the groups set up in the following settings:
``ChatEngine::PermissionGroup::ChatReceivingAgents``
``ChatEngine::PermissionGroup::ChatStartingAgents``
FAQ Category
Use this screen to manage categories available in FAQ articles. A fresh OTRS installation already contains a category by default. The category management screen is available in the *FAQ Category* module of the *Administration* group.
FAQ Category Management Screen
Manage FAQ Categories
To add a category:
Click on the *Add category* button in the left sidebar.
Click on the *Submit* button.
Add Category Screen
To edit a category:
Click on a category in the list of categories.
Edit Category Screen
To delete a category:
Click on the trash icon in the list of categories.
Click on the *Yes* button in the confirmation dialog.
Delete Category Screen
FAQ Category Settings
Subcategory of
It is possible to add the new category under an existing one as sub-category. This will be displayed as *Parent Category::Child Category*.
Permission \*
Agent groups that can access articles in this category.
Validity
Comment \*
FAQ Language
Use this screen to manage languages available in FAQ articles. A fresh OTRS installation already contains some languages by default. The language management screen is available in the *FAQ Language* module of the *Administration* group.
FAQ Language Management Screen
ComponentTranslation
This translation Translated OTRS 7/Administration Manual Click on a category in the list of categories.
The following strings have the same context and source.
Translated OTRS 7/User Manual Click on a category in the list of categories.
Translated OTRS 7/Feature Add-ons Manual Click on a category in the list of categories.

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New source string

OTRS 7 / Administration ManualEnglish

New source string 10 months ago
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Glossary

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No related strings found in the glossary.

Source information

Flags
read-only
Source string location
../../content/administration/faq-category.rst:28 ../../content/external-interface/customer-service-catalogue.rst:37
String age
10 months ago
Source string age
10 months ago
Translation file
locale/content.pot, string 127