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Before import a process, it is still necessary to create all :doc:`../ticket-settings/queues`, :doc:`../users-groups-roles/agents` and :doc:`dynamic-fields`, as well as to set :doc:`../administration/system-configuration`, that are needed by each process before the import. If the process requires the use of :doc:`access-control-lists` those are also needed to be set manually.
If several processes are added to the system, use the filter box to find a particular process by just typing the name to filter.
Process Elements
The element names of the process modeler have been adapted to the *Business Process Model and Notation* (BPMN) ISO naming convention. The following task activities can be used as basic elements of the process.
Script task activity
Script task activity is executed by the process management module and it can set dynamic field values or manage tickets automatically.
Script Task Activity Window
Activity name \*
The name of this resource. Any type of characters can be entered to this field including uppercase letters and spaces.
Activity type \*
The following types of task activities can be used:
Script task activity (selected for now)
Service task activity
User task activity
Activity description
Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
Activity error code
Define a custom error code for script or service task activities. The custom error code must be a positive integer number.
Can start processes in
Defines, where can the processes be started by the agents or customer users. A process can be started in the following interfaces:
Agent Interface
Agent and External Interface
Script \*
In this drop-down can be selected which script should be triggered immediately if the activity is set. Click on the *Configure* button to add parameters (key-value pairs) for the script.
Service task activity uses a web service to complete the task.
Service Task Activity Window
Service task activity (selected for now)
Web Service \*
Select one of the :doc:`web-services` from the drop-down list.
Invoker \*
Select an invoker for the web service. Click on the *Configure* button to add parameters for the invoker.
ComponentTranslation
This translation Translated OTRS 7/Administration Manual Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
The following strings have the same context and source.
Translated OTRS 7/OTRS::ITSM Manual Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.
Translated OTRS 7/User Manual Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity.

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OTRS 7 / Administration ManualEnglish

New source string a year ago
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read-only
Source string location
../../content/processes-automation/process-management.rst:125 ../../content/processes-automation/process-management.rst:161
String age
a year ago
Source string age
a year ago
Translation file
locale/content.pot, string 1748