2. OTRS 7
3. Administration Manual
4. English
5. translate

Multiple roles or groups can be assigned in both screens at the same time. Additionally clicking on a role or clicking on a group in the relations screen will open the *Edit Role* screen or the *Edit Group* screen accordingly.

Accessing a role or a group provides no back link to the relations screen.

Roles ↔ Groups Relations Reference

When assigning a role to a group or vice versa, several permissions can be set as connection between a role and a group. The following permissions are available by default:

Users with this permission type will only be able to observe chats in a channel after they have been invited.

Users with this permission type will be able to accept chat customer/public requests and do all kinds of observer and participant actions on a chat.