Translation

type: Content of: <chapter><para>
OTRS::ITSM and OTRS are freely available (no license fees apply) and are subject to GNU GNU GENERAL PUBLIC LICENSE (GPL).
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Context English Chinese (Simplified) State
The continuing boom caused demand for IT service management tools, which could represent the ITIL-based processes. So far, only proprietary solutions existed. Because of their considerable complexity, most of these tools are only affordable for large companies and effective in large IT departments.
持续的繁荣引起对基于ITIL流程的IT服务管理工具的需求。到目前为止,只有专有的解决方案。因为有相当大的复杂性,这些工具大多数只有大公司负担得起,以及适用于大的IT部门。
The development of OTRS::ITSM was started as a result of the great success of the OTRS framework in order to combine the globally accepted, public ITIL recommendations with the benefits of open-source software.
OTRS::ITSM模块的开发被提上日程,以OTRS框架的极大成功为基础,将全球接受的、公用的ITIL推荐规范与开源软件的好处相结合。
OTRS::ITSM 1.0 was the first real-world ITIL compliant IT service management solution on open-source basis, built on the solid basis of OTRS with its over 55,000 known OTRS installations and its community (information dating from April 2007). OTRS::ITSM is under active development and new features are added continuously.
OTRS::ITSM 1.0是第一个真实世界ITIL兼容的开源IT服务管理解决方案,它建立在OTRS超过5500份安装和社区支持(2007年数据)的可靠基础之上。OTRS::ITSM仍在积极开发中,并不断添加新功能。
OTRS::ITSM is practically-oriented. This was accomplished by developing it in collaboration with ITIL consultants and with some of OTRS Groups' customers.
OTRS::ITSM是面向事实的,这是通过与ITIL咨询顾问和一些OTRS的客户共同合作开发完成的。
The service-desk and ticket system solution OTRS is the basis for the ITIL compliant IT service management solution OTRS::ITSM, its incident management, problem management, service level management, change and configuration management modules, and integrated CMDB.
服务台和工单系统解决方案OTRS是ITIL兼容的IT服务管理解决方案OTRS::ITSM的基础,包括OTRS::ITSM的事件管理、问题管理、服务级别管理、变更管理和配置管理模块,以及集成的配置管理数据库。
OTRS::ITSM and OTRS are freely available (no license fees apply) and are subject to GNU GNU GENERAL PUBLIC LICENSE (GPL).
Features
功能介绍
OTRS::ITSM 6 is based on OTRS 6. All functionalities known from OTRS continue to be available and the functionalities representing ITIL processes can be installed as packages.
OTRS::ITSM 6基于OTRS 6,所有OTRS的功能都正常使用,并可通过安装软件包来实现ITIL流程的功能。
New OTRS::ITSM 6 features
OTRS::ITSM 6新功能
OTRS::ITSM 6 offers:
OTRS::ITSM 6提供了以下新功能:
Ported code to the OTRS 6 framework.
代码移植到OTRS 6框架;

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Source string location
en/content/itsm.xml:71
Source string age
4 months ago
Translation file
i18n/doc-itsm.zh_CN.po, string 29