Source string Read only

type: Content of: <book><bookinfo><legalnotice><para>
196/1960
Context English State
en
OTRS::ITSM 6
<copyright> <year>2003-2017</year> <holder>OTRS AG</holder> </copyright> <date>2017-09-26</date>
This work is copyrighted by OTRS AG.
You may copy it in whole or in part as long as the copies retain this copyright statement.
All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual may be trade marks of the respective manufacturer.
The source code of this document can be found at <ulink url="https://otrs.github.io">github</ulink>, in the repository <ulink url="https://github.com/OTRS/doc-itsm">doc-itsm</ulink>. Contributions are more than welcome. You can also help translating it to your language at <ulink url="https://www.transifex.com/otrs/OTRS/">Transifex</ulink>.
6.0.1
09/26/2017
Preface
The document at hand addresses OTRS::ITSM users and administrators and provides information on the basic use of OTRS::ITSM by IT service managers, IT service staff (agents) and end users (customers). Information pertaining to the installation, configuration and administration of OTRS::ITSM is only provided if there are differences to the OTRS core product or for functions, which only exist in OTRS::ITSM.
In spite of the many many hours of work, even more cups of coffee and quite a few sausages and pretzels consumed in the course of writing the following sections, this manual does not claim to be complete. The chapters will be revised and/or amended periodically for continual improvement.
We welcome your feedback as a critical contribution to the best possible quality of the following chapters and of the product itself. Please tell us if you miss information, find it difficult to understand certain aspects or the way they are presented, have suggestions or any other comments. Any feedback submitted at http://otrs.org is highly appreciated.
We are very proud of the product at hand and want to thank the ITIL experts of Enterprise Consulting GmbH and our top-notch OTRS developers. Their joint efforts have significantly contributed to the successful development of OTRS::ITSM.
We want to thank you, the users and OTRS::ITSM community, in advance for any kind of aid and feedback and hope you will have fun using OTRS::ITSM.
André Mindermann, Managing Partner OTRS AG
Bad Homburg, May 2007
((enjoy))
OTRS::ITSM - OTRS for IT service management
IT is expected to consistently deliver high service quality in an increasingly complex field. In this context, effective and efficient incident and problem management are indispensable. However, IT service management remains a task almost impossible if there is no consistent and up-to-date database with information about the state and configuration of the IT infrastructure.
The IT Infrastructure Library®, short ITIL®, is a series of books published by the United Kingdom's Office of Government Commerce (OGC), which generically combine best practice approaches to designing, providing, operating and managing IT services. ITIL does not focus on the technology but the services provided by the IT and comprises information on processes, roles, responsibilities, potential problem fields/resolutions, and definitions of terms.
ComponentTranslation
This translation Translated OTRS 6/OTRS::ITSM Manual All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual may be trade marks of the respective manufacturer.
The following strings have the same context and source.
Translated OTRS 6/Developer Manual All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual may be trade marks of the respective manufacturer.
Translated OTRS 6/Administration Manual All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual may be trade marks of the respective manufacturer.

Loading…

User avatar None

New source string

OTRS 6 / OTRS::ITSM ManualEnglish

New source string 10 months ago
Browse all component changes

Things to check

Long untranslated

The string has not been translated for a long time

Reset

Glossary

English English
No related strings found in the glossary.

Source information

Source string comment
type: Content of: <book><bookinfo><legalnotice><para>
Flags
read-only
Source string location
en/book.xml:27
String age
10 months ago
Source string age
10 months ago
Translation file
i18n/doc-itsm.pot, string 6