Translation

type: Content of: <chapter><sect1><title>
Upgrade
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Context English German State
Installing OTRS::ITSM
OTRS::ITSM installieren
Please note that the OTRS framework 6 must be installed prior to the installation of OTRS::ITSM. All necessary information, options and installation procedures are depicted in the OTRS Admin Manual.
 
Installation
Installation
After successfully installing OTRS 6 or a later version, proceed to sign on as administrator. Using the package manager in the admin area or via ftp://ftp.otrs.org/pub/otrs/itsm/packages6/ obtain the ITSM packages and install them in the following order:
 
GeneralCatalog
 
ITSMCore
ITSMCore
If your machine running OTRS has internet access, use the following online repository [--OTRS::ITSM 6 Master--] to install the packages below. Otherwise download the packages below and use the package manager to install them:
 
ITSMIncidentProblemManagement
ITSMVorfallProblemVerwaltung
ITSMConfigurationManagement
ITSMKonfigurationsVerwaltung
ITSMChangeManagement
ITSMChangeManagement
ITSMServiceLevelManagement
ITSMServiceLevelManagement
ImportExport
ImportExport
You can find further information about the installation process here: <ulink url="http://ftp.otrs.org/pub/otrs/itsm/INSTALL-6.ITSM">INSTALL-6.ITSM</ulink>
 
Admin Package Manager
Paket-Verwaltung
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<placeholder type="screeninfo" id="0"/> <graphic fileref="screenshots/admin-packagemanager.png" scalefit="1" width="100%" contentdepth="100%"/>
Upgrade
Erneuern
If you are using a version older than OTRS::ITSM 1.1, please update the system to the latest version 1.1 first.
 
If OTRS::ITSM 1.1 has already been installed, update your OTRS 2.2 framework to version 2.3 BEFORE you update OTRS:ITSM. To do so, download the latest OTRS 2.3 framework and follow the instructions in the file named UPGRADING. After that, log in to your system and use the package manager to install the package ITSMUpgradeTo12. You can download it manually or use the online repository. Ignore all error messages about not correctly installed old ITSM packages. This package will install all needed packages to update your system to an OTRS::ITSM 1.2 version, and it will migrate all of your data.
 
Note: The upgrade can take several minutes! Please do not stop the upgrade process once it is running!
 
If OTRS::ITSM 1.2 is already installed, update your OTRS 2.3 framework to version 2.4 BEFORE you update OTRS:ITSM. To do so, download the latest OTRS 2.4 framework and follow the instructions in the file UPGRADING. After that, log in to your system and use the package manager to install the packages as described in the section "Installation".
 
To upgrade an already installed OTRS::ITSM 1.3, use the package manager in the admin area. If you have internet access from OTRS, use the online repository [--OTRS::ITSM 1.3 Master--] to install newer packages. An 'upgrade' link next to the package name indicates if a newer package is available.
 
Otherwise, download the packages and use the package manager to install the packages. WARNING: Do not uninstall your current packages, or you will lose data!
 
First steps in OTRS::ITSM
Erste Schritte in OTRS::ITSM
The first thing that you might notice is that OTRS::ITSM completely uses the agent and customer interfaces (customer frontend) implemented in OTRS. If OTRS has been used before, all features and steps such as login, queue configuration, user preferences, filters, rules, user permissions, etc. can continue to be used without any modifications.
 
The manual at hand will therefore only discuss differences between OTRS and new aspects of OTRS::ITSM, while paying particular attention to the following:
 
IT services and SLAs
IT Services und SLAs
The CMDB
Die CMDB
New ticket fields and functions
Neue Ticketfelder und Funktionen
ITIL compliant terminology
ITIL konforme Terminologie
Detailed information on the settings and proceedings that are identical in both OTRS and OTRS::ITSM are provided at https://doc.otrs.com/doc/manual/admin/6.0/en/html/ in the OTRS Admin Manual, which is continuously being revised.
 
Admin-Manual
Administratorhandbuch
ComponentTranslation
This translation Translated OTRS 6/OTRS::ITSM Manual
Erneuern
Following string has same context and same source.
Translated OTRS 6/((OTRS)) Community Edition
Upgrade

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Source string comment
type: Content of: <chapter><sect1><title>
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Source string location
en/content/installation.xml:73
Source string age
9 months ago
Translation file
i18n/doc-itsm.de.po, string 287