Source string Read only

SysConfig
102/1020
Context English State
Defines if a ticket lock is required in the decision screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if the service incident state should be shown during service selection in the agent interface.
Defines the default body of a note in the additional ITSM field screen of the agent interface.
Defines the default body of a note in the decision screen of the agent interface.
Defines the default next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface.
Defines the default next state of a ticket after adding a note, in the decision screen of the agent interface.
Defines the default subject of a note in the additional ITSM field screen of the agent interface.
Defines the default subject of a note in the decision screen of the agent interface.
Defines the default ticket priority in the additional ITSM field screen of the agent interface.
Defines the default ticket priority in the decision screen of the agent interface.
Defines the history comment for the additional ITSM field screen action, which gets used for ticket history.
Defines the history comment for the decision screen action, which gets used for ticket history.
Defines the history type for the additional ITSM field screen action, which gets used for ticket history.
Defines the history type for the decision screen action, which gets used for ticket history.
Defines the next state of a ticket after adding a note, in the additional ITSM field screen of the agent interface.
Defines the next state of a ticket after adding a note, in the decision screen of the agent interface.
Dynamic fields shown in the additional ITSM field screen of the agent interface.
Dynamic fields shown in the decision screen of the agent interface.
Dynamic fields shown in the ticket zoom screen of the agent interface.
Enables the stats module to generate statistics about the average of ITSM ticket first level solution rate.
Enables the stats module to generate statistics about the average of ITSM ticket solution.
If a note is added by an agent, sets the state of a ticket in the additional ITSM field screen of the agent interface.
If a note is added by an agent, sets the state of a ticket in the decision screen of the agent interface.
Modifies the display order of the dynamic field ITSMImpact and other things.
Module to dynamically show the service incident state and to calculate the priority.
Required permissions to use the additional ITSM field screen in the agent interface.
Required permissions to use the decision screen in the agent interface.
Service Incident State and Priority Calculation
Sets the service in the additional ITSM field screen of the agent interface (Ticket::Service needs to be activated).
Sets the service in the decision screen of the agent interface (Ticket::Service needs to be activated).
Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).

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OTRS 6 / ITSM Incident Problem ManagementEnglish

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SysConfig
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