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type: Content of: <section><section><section><section><title>
<literal>001-ACL-ProcessProperties</literal>
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Context English Chinese (Simplified) State
<literal>PendingTimeDiff</literal> used only for pending type states, defines the time difference in seconds relative (relative to the Transition Action execution time) to set ticket pending time (e.g. 3600 means that the pending time is 1hr after the Transition Action is executed). <literal>PendingTimeDiff</literal>仅用于挂起类型的状态,定义相对时间秒数(相对于转换操作执行时间)来设置工单挂起时间(例如:3600意味着挂起时间是在转换操作执行后的1小时)。
<literal>TicketTitleSet</literal> <literal>TicketTitleSet(工单标题设置)</literal>
Sets the ticket title of a process ticket. Example: 设置一个流程工单的标题。例如:
$Self->{'Process::TransitionAction'} = {
'TA1' => {
Name => 'Set Ticket Title to Ticket-title',
Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketTitleSet',
Config => {
Title => 'Ticket-title',
},
},
};
$Self->{'Process::TransitionAction'} = {
'TA1' => {
Name => 'Set Ticket Title to Ticket-title',
Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketTitleSet',
Config => {
Title => 'Ticket-title',
},
},
};
<literal>Title</literal> specifies the new title of the ticket. <literal>Title</literal>指定该工单的新标题。
<literal>TicketTypeSet</literal> <literal>TicketTypeSet(工单类型设置)</literal>
Sets the ticket type of a process ticket. Example: 设置一个流程工单的工单类型。例如:
$Self->{'Process::TransitionAction'} = {
'TA1' => {
Name => 'Set Ticket Type to default',
Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet',
Config => {
Type => 'default',
# or
# TypeID => '1',
},
},
};
$Self->{'Process::TransitionAction'} = {
'TA1' => {
Name => 'Set Ticket Type to default',
Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet',
Config => {
Type => 'default',
# or
# TypeID => '1',
},
},
};
<literal>Type</literal> specifies the name of the ticket type. <literal>Type</literal>指定工单类型的名称。
<literal>TypeID</literal> specifies the internal ID of the ticket type. <literal>TypeID</literal>指定工单类型的内部ID。
Access Control Lists (ACLs) 访问控制列表(ACL)
With the help of ACLs, you can limit selectable values in process tickets. Please also see the <link linkend="acl-reference">ACL reference</link> for a description of the full ticket ACL syntax. 在ACL的帮助下,你可以在流程工单中限制可选择的值。另请参阅<link linkend="acl-reference">ACL参考</link>以获取全部工单ACL语法的描述。
ACL configuration ACL 配置
ACLs can only be defined in <filename>Kernel/Config.pm</filename>. Example: 只可以在文件<filename>Kernel/Config.pm</filename>中定义ACL。例如:
$Self->{TicketAcl}->{'001-ACL-ProcessProperties'} = {
Properties => {
Process => {
ProcessEntityID => ['P1'],
ActivityEntityID => ['A1'],
ActivityDialogEntityID => ['AD1'],
}
},
Possible => {
ActivityDialog => ['AD1', 'AD3'],
},
PossibleNot => {
ActivityDialog => ['AD3'],
},
};
$Self->{TicketAcl}->{'001-ACL-ProcessProperties'} = {
Properties => {
Process => {
ProcessEntityID => ['P1'],
ActivityEntityID => ['A1'],
ActivityDialogEntityID => ['AD1'],
}
},
Possible => {
ActivityDialog => ['AD1', 'AD3'],
},
PossibleNot => {
ActivityDialog => ['AD3'],
},
};
<literal>001-ACL-ProcessProperties</literal> <literal>001-ACL-ProcessProperties</literal>
Name of the ACL rule. For further information on ACL rules in general, please consult <link linkend="acl">the ACL manual</link>. ACL规则的名称。ACL规则的更多的信息,请查阅<link linkend="acl">ACL手册</link>。
<literal>Process</literal> <literal>Process(流程)</literal>
This is the section that is used to check if an ACL must be applied. If it has the specified values, the rule is applied. The following values can be used: 这部分用于检查是否必须应用一个ACL。如果指定了值,就是应用了ACL规则,可以使用下列值:
<literal>ProcessEntityID</literal> <literal>ProcessEntityID(流程实体ID)</literal>
The ID of a process that the process. Matches if the ticket is assigned to this process. 一个流程的ID,如果工单分配到这个流程,则匹配成功。
<literal>ActivityEntityID</literal> <literal>ActivityEntityID(活动实体ID)</literal>
The ID of the Activity that the process ticket currently is assigned to. 流程工单目前分配的活动的ID。
<literal>ActivityDialogEntityID</literal> <literal>ActivityDialogEntityID(活动对话框实体ID)</literal>
The ID of the Activity Dialog that is currently open for a process ticket. 一个流程工单目前打开的活动对话框的ID。
<literal>Possible</literal> and <literal>PossibleNot</literal> Activity Dialog <literal>可能的</literal> 和<literal>不可能的</literal> 活动对话框
Here you can specify a list of Activity Dialog IDs. This list will limit the possible Activity Dialogs that are offered to the user in the ticket zoom mask. 在这里你可以指定活动对话框ID清单。这个清单限制了在工单详情屏幕提供给用户的可用活动对话框。
<literal>Possible</literal> lists the Activity Dialogs that are allowed. The setting above will only allow <literal>AD1</literal> and <literal>AD3</literal> of the list of configured Activity Dialogs. <literal>Possible</literal>列出允许的活动对话框。上述设置只允许配置的活动对话框列表中的<literal> AD1 </literal>和<literal> AD3 </literal>。
<literal>PossibleNot</literal> lists the Activity Dialogs that are not allowed. In the example above, the setting will remove <literal>AD3</literal> from the list of configured Activity Dialogs. <literal>PossibleNot</literal>列出不允许的活动对话框。上述设置会从配置的活动对话框列表中移除<literal>AD3</literal>。
If both <literal>Possible</literal> and <literal>PossibleNot</literal> are specified, the list of configured Activity Dialogs will first be filtered by <literal>Possible</literal>, leaving only <literal>AD1</literal> and <literal>AD3</literal> in our example. Then <literal>PossibleNot</literal> will be applied and filter out <literal>AD3</literal>, so that only <literal>AD1</literal> remains and is shown as a possible Activity Dialog that the user can use. 如果同时指定了<literal>Possible</literal>和<literal>PossibleNot</literal>,首先通过<literal>Possible</literal>来过滤配置的活动对话框,在我们的示例中仅留下 <literal>AD1</literal> 和<literal>AD3</literal>。然后应用<literal>PossibleNot</literal>过滤掉<literal>AD3</literal>,所以最终只有<literal>AD1</literal>保留下来作为用户可以使用的活动对话框。
If multiple ACL rules match, the intersection of all matching rules will be calculated to determine the possible Activity Dialogs. Example: 如果匹配了多个ACL规则,则计算所有匹配规则的交集来确定可能的活动对话框。例如:

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<literal>001-ACL-ProcessProperties</literal>
<literal>001-ACL-ProcessProperties</literal>
9 days ago
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Source string comment
type: Content of: <section><section><section><section><title>
Source string location
en/content/customization/process-management.xml:3426
String age
5 months ago
Source string age
5 months ago
Translation file
i18n/doc-admin.zh_CN.po, string 731