2. OTRS 6
  3. Administration Manual
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Translation

type: Content of: <section><para>
To define the different auto responses that will be available for a queue, click on the corresponding queue name (see figure below). It is also possible to edit an existing auto response - to do so, click on the response and edit in the same manner as editing a new auto response.
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Context English Russian State
Name Название
auto reply автоответ
Creation of a ticket in a certain queue. Создание заявки в определенной очереди.
auto reply/new ticket auto reply/new ticket
Reopening of an already closed ticket, e.g. if a customer replies to such ticket. Открытие уже закрытой заявки, например если клиент отвечает на определенную заявку.
auto follow up автоотклик
Reception of a follow-up for a ticket. Прием входящих заявок.
auto reject автоотказ
Automatic rejection of a ticket, done by the system. Автоматический отказ от заявки, сделаннный системой.
auto remove auto remove
Deletion of a ticket, done by the system. Удаление заявко, завершенных системой.
As with other OTRS entities, auto responses too cannot be deleted, only deactivated, by setting the Valid option to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>. Как и в случае с другими сущностями OTRS, Авто ответы также не могут быть удалены, только деактивированы путем установки опции Действительный в значения <emphasis>не действительный</emphasis> или <emphasis>не действительный-временно</emphasis>.
To add an auto response to a queue, use the "Auto Response &lt;-&gt; Queues" link on the Admin page (see figure below). All system events are listed for every queue, and an auto answer with the same event can be selected or removed via a listbox.
Queue &lt;-&gt; auto response relations management Настройка авто-ответов для очередей
<graphic fileref="screenshots/administration/adminarea/admin-autoresponse-queue.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-autoresponse-queue.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
To define the different auto responses that will be available for a queue, click on the corresponding queue name (see figure below). It is also possible to edit an existing auto response - to do so, click on the response and edit in the same manner as editing a new auto response.
Change auto response relations for a queue Изменение авто-ответов для очереди
<graphic fileref="screenshots/administration/adminarea/autoresponses-queues-relations.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/autoresponses-queues-relations.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
System Email Addresses Системные адреса почты
To enable OTRS to send emails, you need a valid email address to be used by the system. OTRS is capable of working with multiple email addresses, since many support installations need to use more than one. A queue can be linked to many email addresses, and vice versa. The address used for outgoing messages from a queue can be set when the queue is created. Use the "Email Addresses" link from the Admin page to manage all email addresses of the system (see figure below).
System email addresses management Настройка системных адресов почты
<graphic fileref="screenshots/administration/adminarea/admin-email.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-email.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
If you create a new mail address (see figure below),you can select the queue or sub queue to be linked with it. This link enables the system to sort incoming messages via the address in the To: field of the mail into the right queue.
Adding a system email address Добавление системного адреса исходящей почты
<graphic fileref="screenshots/administration/adminarea/add-email.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/add-email.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
As with other OTRS entities, email addresses cannot be deleted, only deactivated by setting the Valid option to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>. Как и другие сущности OTRS, емейл адреса не могут быть удалены, только деактивированы, установив опцию Действительный в значение <emphasis>не действительный</emphasis> или <emphasis>не действительный-временно</emphasis>.
Ticket Notifications Уведомления по заявкам
OTRS allows ticket notifications to be sent to agents and customers, based on the occurrence of certain events. Agents can customize their ticket notification settings via the <link linkend="user-preferences">preferences</link> link.
Through the "Ticket Notifications" link on the Admin page, you can manage the ticket notifications of your system (see figure below). OTRS comes with a set of predefined notifications that cover a wide range of use cases.
Ticket notification management Настройка уведомлений по тикетам
<graphic fileref="screenshots/administration/adminarea/admin-notification-overview.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-notification-overview.png" scalefit="1" width="100%" contentdepth="100%"></graphic>

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Glossary

English Russian
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Source information

Source string comment
type: Content of: <section><para>
Source string location
en/content/administration/adminarea/autoresponses.xml:120
String age
a year ago
Source string age
a year ago
Translation file
i18n/doc-admin.ru.po, string 1323