type: Content of: <section><title>
System Configuration
Context English Russian State
State management
Настройка статусов
<graphic fileref="screenshots/administration/adminarea/admin-states.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
<graphic fileref="screenshots/administration/adminarea/admin-states.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
After a default setup, there are some states defined:
После установки в системе будут следующие предустановленные состояния:
closed successful
закрыта успешно
closed unsuccessful
закрыта неуспешно
pending auto close+
ожидает автозакрытия(+)
pending auto close-
ожидает автозакрытия(-)
pending reminder
ожидает напоминания
Every state is linked to a type, which needs to be specified if a new state is created. By default the state types are:
Каждое состояние связано с типом, который нужно указать когда создается новое состояние. По умолчанию есть такие типы состояний:
pending auto
ожидает автозакрытия
System Configuration
Настройка системы
The System Configuration link leads to the section where many OTRS configuration options are maintained.
The system configuration link on the admin page loads the graphical user interface for the system configuration (see figure below). You can upload your own configuration files for the system, as well as backup all current settings into a file. Almost all configuration parameters of the OTRS framework and any installed extensions can be viewed and changed using this interface. All configuration parameters are part of a certain group, which makes it possible to navigate quickly through the vast number of existing parameters. It is also possible to perform a full-text search over all parameters.
Graphical user interface of the system configuration.
<graphic fileref="screenshots/administration/adminarea/admin-systemconfiguration.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
The graphical user interface of the system configuration is described in detail in the chapter <link linkend="sysconfig"> "Configuring the system through the web interface"</link>.
Using Mail Accounts
Использование учётных записей почты
There are several possibilities to transport new emails into the ticket system. One way is to use a local MTA and the <link linkend="email-receiving-cmd"> script</link> that pipes the mails directly into the system. Another possibility is the use of mail accounts which can be administrated through the web interface. The "PostMaster Mail Accounts" link on the Admin page loads the management console for the mail accounts (see figure below). OTRS supports the mail protocols: POP3, POP3S, IMAP and IMAPS.
Mail account management
Управление почтовыми ящиками
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<graphic fileref="screenshots/administration/adminarea/admin-mailaccount.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
See the section about <link linkend="email-receiving-pop3">PostMaster Mail Accounts</link> for more details.
За более подробной информацией обращайтесь к разделу <link linkend="email-receiving-pop3">Почтовые аккаунты PostMaster</link>.
Filtering Incoming Email Messages
Фильтрация входящих почтовых сообщений
OTRS has the capability to filter incoming email messages. For example, it is possible to put certain emails automatically into specified queues, or to set a specific state or ticket type for some mails. The filters apply to all incoming mails. Several filter conditions can be defined per each mail header. You can manage your filters via the link "PostMaster Filter" on the Admin page (see figure below).
PostMaster filter management
Управление фильтрами PostMaster
<graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
<graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
A filter consists of one or more criteria that must be met in order for the defined actions to be executed on the email. Filter criteria may be defined for the headers or the body of an email, e.g. search for specific header entries, such as a sender address, or on strings in the body. Even regular expressions can be used for extended pattern matching. If your filter matches, you can set fields using the <literal>X-OTRS</literal> headers in the GUI. These values will be applied when creating the ticket or follow-up message in OTRS. The table below lists the different <literal>X-OTRS</literal> headers and their meaning.
This translation Translated OTRS 6/Administration Manual
Настройка системы
Following string has same context and same source.
Translated OTRS 6/((OTRS)) Community Edition
Настройка системы


User avatar ymyasoedov

Translation changed

OTRS 6 / Administration ManualRussian

System Configuration
Настройка Ссистемы
3 months ago
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Source information

Source string comment
type: Content of: <section><title>
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Source string location
en/content/administration/adminarea/sysconfig.xml:6 en/content/administration/configuration.xml:6
Source string age
8 months ago
Translation file
i18n/, string 1381