type: Content of: <section><title>
System Configuration
Context English Russian State
State management Настройка статусов
<graphic fileref="screenshots/administration/adminarea/admin-states.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-states.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
After a default setup, there are some states defined: После установки в системе будут следующие предустановленные состояния:
closed successful закрыта успешно
closed unsuccessful закрыта неуспешно
merged обьедененные
new новая
open открытая
pending auto close+ ожидает автозакрытия(+)
pending auto close- ожидает автозакрытия(-)
pending reminder ожидает напоминания
removed удаленная
Every state is linked to a type, which needs to be specified if a new state is created. By default the state types are: Каждое состояние связано с типом, который нужно указать когда создается новое состояние. По умолчанию есть такие типы состояний:
closed закрытая
pending auto ожидает автозакрытия
System Configuration Настройка системы
The System Configuration link leads to the section where many OTRS configuration options are maintained.
The system configuration link on the admin page loads the graphical user interface for the system configuration (see figure below). You can upload your own configuration files for the system, as well as backup all current settings into a file. Almost all configuration parameters of the OTRS framework and any installed extensions can be viewed and changed using this interface. All configuration parameters are part of a certain group, which makes it possible to navigate quickly through the vast number of existing parameters. It is also possible to perform a full-text search over all parameters.
Graphical user interface of the system configuration.
<graphic fileref="screenshots/administration/adminarea/admin-systemconfiguration.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
The graphical user interface of the system configuration is described in detail in the chapter <link linkend="sysconfig"> "Configuring the system through the web interface"</link>.
Using Mail Accounts Использование учётных записей почты
There are several possibilities to transport new emails into the ticket system. One way is to use a local MTA and the <link linkend="email-receiving-cmd"> script</link> that pipes the mails directly into the system. Another possibility is the use of mail accounts which can be administrated through the web interface. The "PostMaster Mail Accounts" link on the Admin page loads the management console for the mail accounts (see figure below). OTRS supports the mail protocols: POP3, POP3S, IMAP and IMAPS.
Mail account management Управление почтовыми ящиками
<graphic fileref="screenshots/administration/adminarea/admin-mailaccount.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-mailaccount.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
See the section about <link linkend="email-receiving-pop3">PostMaster Mail Accounts</link> for more details. За более подробной информацией обращайтесь к разделу <link linkend="email-receiving-pop3">Почтовые аккаунты PostMaster</link>.
Filtering Incoming Email Messages Фильтрация входящих почтовых сообщений
OTRS has the capability to filter incoming email messages. For example, it is possible to put certain emails automatically into specified queues, or to set a specific state or ticket type for some mails. The filters apply to all incoming mails. Several filter conditions can be defined per each mail header. You can manage your filters via the link "PostMaster Filter" on the Admin page (see figure below).
PostMaster filter management Управление фильтрами PostMaster
<graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
A filter consists of one or more criteria that must be met in order for the defined actions to be executed on the email. Filter criteria may be defined for the headers or the body of an email, e.g. search for specific header entries, such as a sender address, or on strings in the body. Even regular expressions can be used for extended pattern matching. If your filter matches, you can set fields using the <literal>X-OTRS</literal> headers in the GUI. These values will be applied when creating the ticket or follow-up message in OTRS. The table below lists the different <literal>X-OTRS</literal> headers and their meaning.
This translation Translated OTRS 6/Administration Manual Настройка системы
The following string has the same context and source.
Translated OTRS 6/((OTRS)) Community Edition Настройка системы


User avatar ymyasoedov

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OTRS 6 / Administration ManualRussian

System Configuration
Настройка Ссистемы
8 months ago
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Source information

Source string comment
type: Content of: <section><title>
Source string location
en/content/administration/adminarea/sysconfig.xml:6 en/content/administration/configuration.xml:6
String age
a year ago
Source string age
a year ago
Translation file
i18n/, string 1381