type: Content of: <section><section><section><section><section><section><section><itemizedlist><listitem><itemizedlist><title>
Possible values
Context English Russian State
Graphical user interface of the system configuration.
<graphic fileref="screenshots/administration/adminarea/admin-systemconfiguration.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
The graphical user interface of the system configuration is described in detail in the chapter <link linkend="sysconfig"> "Configuring the system through the web interface"</link>.
Using Mail Accounts Использование учётных записей почты
There are several possibilities to transport new emails into the ticket system. One way is to use a local MTA and the <link linkend="email-receiving-cmd"> script</link> that pipes the mails directly into the system. Another possibility is the use of mail accounts which can be administrated through the web interface. The "PostMaster Mail Accounts" link on the Admin page loads the management console for the mail accounts (see figure below). OTRS supports the mail protocols: POP3, POP3S, IMAP and IMAPS.
Mail account management Управление почтовыми ящиками
<graphic fileref="screenshots/administration/adminarea/admin-mailaccount.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-mailaccount.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
See the section about <link linkend="email-receiving-pop3">PostMaster Mail Accounts</link> for more details. За более подробной информацией обращайтесь к разделу <link linkend="email-receiving-pop3">Почтовые аккаунты PostMaster</link>.
Filtering Incoming Email Messages Фильтрация входящих почтовых сообщений
OTRS has the capability to filter incoming email messages. For example, it is possible to put certain emails automatically into specified queues, or to set a specific state or ticket type for some mails. The filters apply to all incoming mails. Several filter conditions can be defined per each mail header. You can manage your filters via the link "PostMaster Filter" on the Admin page (see figure below).
PostMaster filter management Управление фильтрами PostMaster
<graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-postmasterfilter.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
A filter consists of one or more criteria that must be met in order for the defined actions to be executed on the email. Filter criteria may be defined for the headers or the body of an email, e.g. search for specific header entries, such as a sender address, or on strings in the body. Even regular expressions can be used for extended pattern matching. If your filter matches, you can set fields using the <literal>X-OTRS</literal> headers in the GUI. These values will be applied when creating the ticket or follow-up message in OTRS. The table below lists the different <literal>X-OTRS</literal> headers and their meaning.
You also can use <literal>X-OTRS-FollowUp-*</literal> headers to set values for follow up emails.
Function of the different X-OTRS-headers Функции различных X-OTRS-заголовков
Possible values Возможные значения
X-OTRS-Priority: X-OTRS-Priority:
1 very low, 2 low, 3 normal, 4 high, 5 very high 1 очень низкий, 2 низкий, 3 нормальный, 4 высокий, 5 очень высокой
Sets the priority of a ticket. Устанавливает приоритет заявки.
X-OTRS-Queue: X-OTRS-Queue:
Name of a queue in the system. Название очереди в системе.
Defines the queue in which the ticket should be sorted. If a queue is set with this header, this setting has priority over all other filter rules that refer to queues. If you use a sub-queue, specify it as <literal>Parent::Sub</literal>.
X-OTRS-Lock: X-OTRS-Lock:
lock, unlock блокировать, разблокировать
Sets the lock state of a ticket. Устанавливает состояние блокирования заявки.
X-OTRS-Ignore: X-OTRS-Ignore:
Yes or True Yes или True
If this X-OTRS header is set to "Yes", the incoming message will completely be ignored and never delivered to the system. Если этот X-OTRS заголовок установлен в "Yes", входящие сообщения будут полностью игнорироватся и никогда не попадут в систему.
X-OTRS-State: X-OTRS-State:
new, open, closed successful, closed unsuccessful, ... новая, открытая, закрытая успешно, закрытая неуспешно, ...
Sets the next state of the ticket. Устанавливает следующее состояние заявки.
This translation Translated OTRS 6/Administration Manual Возможные значения
The following string has the same context and source.
Translated OTRS 6/((OTRS)) Community Edition Возможные значения


User avatar ymyasoedov

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OTRS 6 / Administration ManualRussian

Possible values
Возможные значения:
a year ago
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Source information

Source string comment
type: Content of: <section><section><section><section><section><section><section><itemizedlist><listitem><itemizedlist><title>
Source string location
en/content/administration/adminarea/postmasterfilter.xml:41 en/content/administration/genericinterface/genericinterface-webservice-configuration.xml:171 en/content/administration/genericinterface/genericinterface-webservice-configuration.xml:333 en/content/administration/genericinterface/genericinterface-webservice-configuration.xml:584 en/content/administration/genericinterface/genericinterface-webservice-configuration.xml:1015 en/content/administration/genericinterface/genericinterface-webservice-configuration.xml:1034
String age
a year ago
Source string age
a year ago
Translation file
i18n/, string 1399