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Context English State
Mailing Lists
Name &amp; URL
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/announce">announce@otrs.org</ulink>
Low traffic list, in English, for announcements of new OTRS releases and security issues.
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs">otrs@otrs.org</ulink>
Medium to high traffic list, in English, where you can find all sorts of relevant questions and support for the product.
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/otrs-de">otrs-de@otrs.org</ulink>
Medium to high traffic list, in German, where you can find all sorts of relevant questions and support for the product.
<ulink url="http://lists.otrs.org/cgi-bin/listinfo/dev">dev@otrs.org</ulink>
Medium traffic list, in English, where the OTRS developers discuss various design and implementation issues.
Translations
You can help translate OTRS to your language at <ulink url="https://translate.otrs.com/">translate.otrs.com</ulink>.
Bug tracking
To report software defects, please visit <ulink url="http://bugs.otrs.org/">http://bugs.otrs.org/</ulink> (see figure below). Please take note of the difference between a bug and a configuration issue. Configuration issues are problems that you encounter when setting a system, or general questions regarding the use of OTRS. Bug reports should only be used for issues with the source code of OTRS or other open source OTRS modules itself. For configuration issues, you should either use the <ulink url="https://www.otrs.com/solutions/">commercial support, available from OTRS</ulink>, or the public mailing lists.
Bugtracking Tool
<graphic fileref="screenshots/bugs-otrs-org.png" scalefit="1" width="100%" contentdepth="100%"></graphic>

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