Source string Read only

type: Content of: <book><bookinfo>
96/960
Context English State
en
OTRS 6 - Admin Manual
<copyright> <year>2003-2017</year> <holder>OTRS AG</holder> </copyright> <date>2017-03-06</date>
This work is copyrighted by OTRS AG.
You may copy it in whole or in part as long as the copies retain this copyright statement.
All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual may be trade marks of the respective manufacturer.
You can help translating this documentation to your language at <ulink url="https://translate.otrs.com/">translate.otrs.com</ulink>.
Introduction
Administration
Email Settings
Ticket Settings
Customization
Appointment Calendar
Trouble Ticket Systems - The Basics
This chapter offers a brief introduction to trouble ticket systems, along with an explanation of the core concept of a trouble ticket. A quick example illustrates the advantages of using such a system.
What is a trouble ticket system, and why do you need one?
The following example describes what a trouble ticket system is, and how you might benefit from using such a system at your company.
Let's imagine that Max is a manufacturer of video recorders. Max receives many messages from customers needing help with the devices. Some days, he is unable to respond promptly or even acknowledge the messages. Some customers get impatient and write a second message with the same question. All messages containing support requests are stored in a single inbox folder. The requests are not sorted, and Max responds to the messages using a regular email program.

Loading…

User avatar None

New source string

OTRS 6 / Administration ManualEnglish

New source string 9 months ago
Browse all component changes

Glossary

English English
No related strings found in the glossary.

Source information

Source string comment
type: Content of: <book><bookinfo>
Labels
No labels currently set.
Flags
read-only
Source string location
en/book.xml:8
Source string age
9 months ago
Translation file
string