Source string Read only

type: Content of: <section><section><para><table><tgroup><tbody><row><entry>
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Context English State
Right to create tickets or entries in the queues or areas of this group.
note
Right to add notes to tickets or entries in the queues or areas of this group.
owner
Right to update the owner of tickets or entries in queues or areas that belong to this group.
priority
Right to change the priority of tickets or entries in queues or areas that belong to this group.
rw
Full read and write access on tickets or entries in the queues or areas that belong to this group.
By default, the QueueView only lists tickets in queues that an agent has <emphasis>rw</emphasis> access to, i.e., the tickets the agent needs to work on. If you want to change this behaviour, you can set <link linkend="ConfigReference_Setting_Ticket::Frontend::AgentTicketQueue_ViewAllPossibleTickets"> Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets </link> to <emphasis>Yes</emphasis>.
Not all available permissions are shown by default. These additional permissions can be added.
Additional permission groups
Gives access to the stats page.
bounce
The right to bounce an email message (with bounce button in ticketZoom).
compose
The right to compose an answer for a ticket.
customer
The right to change the customer of a ticket.
forward
The right to forward a messages (with the forward button).
pending
The right to set a ticket to pending.
phone
The right to add a phonecall to a ticket.
responsible
The right to change the responsible agent for a ticket.
These permissions can be added by changing the <link linkend="ConfigReference_Setting_System::Permission">System::Permission</link>.
Roles
Roles are a powerful feature to manage the access rights of many agents in a very simple and quick manner. They are particularly useful for large, complex support systems with a lot of agents, groups and queues. An example below explains when they should be used.
Suppose that you have a system with 100 agents, 90 of them with access to a single queue called "support" where all support requests are handled. The "support" queue contains multiple sub queues. The other 10 agents have permission to access all queues of the system. These 10 agents dispatch tickets, watch the raw queue and move spam messages into the "junk" queue.
ComponentTranslation
This translation Translated OTRS 6/Administration Manual compose
The following string has the same context and source.
Translated OTRS 6/((OTRS)) Community Edition compose

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New source string

OTRS 6 / Administration ManualEnglish

New source string a year ago
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Things to check

Multiple failing checks

The translations in several languages have failing checks

Reset

Glossary

English English
No related strings found in the glossary.

Source information

Source string comment
type: Content of: <section><section><para><table><tgroup><tbody><row><entry>
Flags
read-only
Source string location
en/content/administration/adminarea/agents-groups-roles.xml:282
String age
a year ago
Source string age
a year ago
Translation file
i18n/doc-admin.pot, string 1014