Source string Read only

type: Content of: <section><section><para><table><tgroup><thead><row><entry>
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Context English State
<graphic fileref="screenshots/administration/adminarea/calendar-management.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
The calendar management is described in more detail in the section <link linkend="appointment-calendar-management">Calendar Management</link>.
Agents, Groups and Roles
Agents
By clicking the link <emphasis>Agents</emphasis>, you get access to the agent management screen of OTRS (see figure below). Administrators can add, change or deactivate agent accounts. Furthermore they can also manage agent preferences, including the language and notification settings for the individual agent's interface.
An OTRS agent account may be deactivated but not deleted. Deactivation is done by setting the Valid flag to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>.
Agent Management
<graphic fileref="screenshots/administration/adminarea/admin-agents.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
To register an agent, click on the <literal>Add agent</literal> button, enter the required data and press the Submit button at the bottom of the screen, as shown in Figure.
Adding a new agent
<graphic fileref="screenshots/administration/adminarea/add-agent.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
After the new agent account has been created, you should make the agent a member of one or more groups or roles. Information about groups and roles is available in the <link linkend="adminarea-groups">Groups</link> and <link linkend="adminarea-roles">Roles</link> sections of this chapter.
Groups
Every agent's account should belong to at least one group or role. In a brand new installation, there are three pre-defined groups available, as shown in Table 4-1.
Default groups available on a fresh OTRS installation
Group
Description
admin
Allowed to perform administrative tasks in the system.
stats
Qualified to access the stats module of OTRS and generate statistics.
users
Agents should belong to this group, with read and write permissions. They can then access all functions of the ticket system.
<placeholder type="table" id="0"/>
In a brand new OTRS installation, the agent 'root@localhost' belongs by default to the admin, stats and users groups.
You can access the group management page (see figure below) by clicking the <emphasis>Groups</emphasis> link in the admin area.
Group management
<graphic fileref="screenshots/administration/adminarea/admin-groups.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
As with agents, an OTRS group may be deactivated but not deleted. Deactivation is done by setting the Valid flag to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>.
To add an agent to a group, or to change the agents who belong to a group, you can use the link <emphasis>Agents &lt;-&gt; Groups</emphasis> from the Admin page (see figure below).
Agent &lt;-&gt; group management
ComponentTranslation
This translation Translated OTRS 6/Administration Manual Group
The following string has the same context and source.
Translated OTRS 6/((OTRS)) Community Edition Group

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OTRS 6 / Administration ManualEnglish

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Glossary

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Source string comment
type: Content of: <section><section><para><table><tgroup><thead><row><entry>
Flags
read-only
Source string location
en/content/administration/adminarea/agents-groups-roles.xml:62
String age
a year ago
Source string age
a year ago
Translation file
i18n/doc-admin.pot, string 963