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The next step is to obtain and install the database client. For this you would need to sign up for a free account at the Oracle website. You can download the drivers from this page: <ulink url=""></ulink> Please choose the Linux x86 or x86-64 version corresponding to the architecture of your system. You can check this with the <command>uname -i</command>. It is either 'x86_64' for x86-64 or 'i386' for x86. You should download the packages 'Instant Client Package - Basic', 'Instant Client Package - SQL*Plus', and 'Instant Client Package - SDK'. Save them to a location on your disk. Now as the root user you can install the packages using the following command:
shell> yum install oracle-instantclient*
After this you should set two environment variables and compile the DBD::Oracle driver. Again, perform these tasks as the root user. The steps are outlined below. Please note that for briefness some lines outputted by the commands have been removed.
shell> export ORACLE_HOME=/usr/lib/oracle/11.2/client64
shell> export LD_LIBRARY_PATH=$ORACLE_HOME/lib
shell> cpan
cpan[1]> look DBD::Oracle
Fetching with LWP:
Checksum for /root/.cpan/sources/authors/id/P/PY/PYTHIAN/DBD-Oracle-1.62.tar.gz ok
Scanning cache /root/.cpan/build for sizes
Working directory is /root/.cpan/build/DBD-Oracle-1.62-ZH6LNy
[root@localhost DBD-Oracle-1.62-ZH6LNy]# perl Makefile.PL
[root@localhost DBD-Oracle-1.62-ZH6LNy]# make
[root@localhost DBD-Oracle-1.62-ZH6LNy]# make install
cpan[2]> exit
Terminal does not support GetHistory.
Lockfile removed.
Now you should edit the file <filename>Kernel/</filename> to provide ORACLE_HOME. The next step is to configure OTRS using the web installer, as described <link linkend="web-installer">in this section</link>.
Installing OTRS on a Debian or Ubuntu system
Please install OTRS <link linkend="manual-installation-of-otrs">from source</link>, and do not use the OTRS packages that Debian/Ubuntu provides.
The installation of required Perl modules is easier if you use the available packages:
apt-get install libapache2-mod-perl2 libdbd-mysql-perl libtimedate-perl libnet-dns-perl libnet-ldap-perl \
libio-socket-ssl-perl libpdf-api2-perl libdbd-mysql-perl libsoap-lite-perl libtext-csv-xs-perl \
libjson-xs-perl libapache-dbi-perl libxml-libxml-perl libxml-libxslt-perl libyaml-perl \
libarchive-zip-perl libcrypt-eksblowfish-perl libencode-hanextra-perl libmail-imapclient-perl \
Additional Applications
You can install additional application packages to extend the functionality of the OTRS framework. This can be done via the package manager from the Admin page, which downloads the applications from an online repository and manages package dependencies. It is also possible to install packages from local files.
The FAQ is the Knowledge Base component. It supports editing and viewing of FAQ articles. Articles can be viewed and restricted to agents, customer users, or anonymous users. These can also be structured into groups, and be read in different languages.
Installation From Source (Linux, Unix)
Step 1: Install .tar.gz
If you want to install OTRS from source, first download the source archive as .tar.gz, .tar.bz2, or .zip file from <ulink url=""></ulink>.
Unpack the archive (for example, using <command>tar</command>) into the directory <filename>/opt</filename>, and rename the directory from otrs-x.x.x to otrs (see Script below).
shell> tar xzf /tmp/otrs-x.x.x.tar.gz
shell> mv otrs-x.x.x /opt/otrs
Step 2: Install Additional Perl Modules
Use the following script to get an overview of all installed and required CPAN modules.
shell> perl /opt/otrs/bin/
o CGI..............................ok (v3.60)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................Not installed! (Optional - Required for Generic Interface SOAP SSL connections.)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.22)
o Date::Pcalc......................ok (v1.2)
Please note that OTRS requires a working Perl installation with all "core" modules such as the module <literal>version</literal>. These modules are not explicitly checked by the script. You may need to install a <literal>perl-core</literal> package on some systems like RHEL that do not install the Perl core packages by default.
To install missing Perl modules, you can:
a) Install the packages via the package manager of your Linux distribution
For Red Hat, CentOS, Fedora or compatible systems:
shell> yum install "perl(Digest::MD5)"
For SUSE Linux Enterprise Server, openSUSE or compatible systems: first determine the name of the package the module is shipped in. Usually the package for My::Module would be called "perl-My-Module".
shell> zypper search Digest::MD5
Then install:
shell> zypper install perl-Digest-MD5
For Debian, Ubuntu or compatible systems first determine the name of the package the module is shipped in. Usually the package for My::Module would be called "libmy-module-perl".


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