Translation

type: Content of: <section><section><para><table><tgroup><tbody><row><entry>
stats
5/100
Context English German State
By clicking the link <emphasis>Agents</emphasis>, you get access to the agent management screen of OTRS (see figure below). Administrators can add, change or deactivate agent accounts. Furthermore they can also manage agent preferences, including the language and notification settings for the individual agent's interface.
An OTRS agent account may be deactivated but not deleted. Deactivation is done by setting the Valid flag to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>. Ein OTRS-Benutzer kann deaktiviert, aber nicht gelöchst werden. Um einn Benutzer zu deaktivieren, setzen Sie die Einstellung für "Gültig" auf "ungültig" oder "ungültig-temporär".
Agent Management Agenten-Verwaltung
<graphic fileref="screenshots/administration/adminarea/admin-agents.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-agents.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
To register an agent, click on the <literal>Add agent</literal> button, enter the required data and press the Submit button at the bottom of the screen, as shown in Figure.
Adding a new agent
<graphic fileref="screenshots/administration/adminarea/add-agent.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/add-agent.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
After the new agent account has been created, you should make the agent a member of one or more groups or roles. Information about groups and roles is available in the <link linkend="adminarea-groups">Groups</link> and <link linkend="adminarea-roles">Roles</link> sections of this chapter. Nachdem Sie einen neuen Benutzer angelegt haben, muss dieser einer Gruppe bzw. einer Rolle zugewiesen werden. Sie werden nach dem Anlegen eines neuen Benutzers automatisch auf die Bildschirmmaske für die Zuweisung eines Benutzers in Gruppen weitergeleitet. Weitere Informationen über Gruppen und Rollen finden Sie in den Abschnitten <link linkend="adminarea-groups">Gruppen</link> und <link linkend="adminarea-roles">Rollen</link> dieses Kapitels.
Groups Gruppen
Every agent's account should belong to at least one group or role. In a brand new installation, there are three pre-defined groups available, as shown in Table 4-1.
Default groups available on a fresh OTRS installation Standardmäßig vorhandene Gruppen in OTRS
Group Gruppe
Description Beschreibung
admin admin
Allowed to perform administrative tasks in the system. Gruppe für die Benutzer mit Administrationsrechten.
stats stats
Qualified to access the stats module of OTRS and generate statistics. Benutzer in dieser Gruppe dürfen lesend (ro) oder schreibend (rw) auf das Statistikmodul von OTRS zugreifen, d.h. sie können Statistiken einsehen oder auch erstellen.
users users
Agents should belong to this group, with read and write permissions. They can then access all functions of the ticket system. Dies ist die Gruppe, in die normale Mitarbeiter aufgenommen und mit den kompletten Rechten ausgestattet werden sollten. Dadurch wird für die Mitarbeiter das normale Arbeiten im System ermöglicht, der Zugriff auf alle Funktionen rund um Tickets ist gegeben.
<placeholder type="table" id="0"/> <placeholder type="table" id="0"/>
In a brand new OTRS installation, the agent 'root@localhost' belongs by default to the admin, stats and users groups.
You can access the group management page (see figure below) by clicking the <emphasis>Groups</emphasis> link in the admin area.
Group management Gruppen-Verwaltung
<graphic fileref="screenshots/administration/adminarea/admin-groups.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-groups.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
As with agents, an OTRS group may be deactivated but not deleted. Deactivation is done by setting the Valid flag to <emphasis>invalid</emphasis> or <emphasis>invalid-temporarily</emphasis>. In OTRS können Gruppen deaktiviert, aber nicht gelöscht werden. Deaktivieren Sie eine Gruppe, indem Sie für "Gültig" den Wert entweder auf "ungültig" oder auf "ungültig-temporär" setzen.
To add an agent to a group, or to change the agents who belong to a group, you can use the link <emphasis>Agents &lt;-&gt; Groups</emphasis> from the Admin page (see figure below).
Agent &lt;-&gt; group management
<graphic fileref="screenshots/administration/adminarea/admin-agents-and-groups.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/admin-agents-and-groups.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
An overview of all groups and agents in the system is displayed on this page. You can also use the available filters to find a specific entity. If you want to change the groups that an agent is a member of, just click on the agent's name (see figure below). To change the agents associated with a group, just click on the group you want to edit (see figure below).
Change the groups an agent belongs to
<graphic fileref="screenshots/administration/adminarea/agent-group-relations.png" scalefit="1" width="100%" contentdepth="100%"></graphic> <graphic fileref="screenshots/administration/adminarea/agent-group-relations.png" scalefit="1" width="100%" contentdepth="100%"></graphic>
ComponentTranslation
This translation Translated OTRS 6/Administration Manual stats
The following string has the same context and source.
Translated OTRS 6/((OTRS)) Community Edition stats

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Glossary

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Source information

Source string comment
type: Content of: <section><section><para><table><tgroup><tbody><row><entry>
Source string location
en/content/administration/adminarea/agents-groups-roles.xml:72 en/content/administration/adminarea/agents-groups-roles.xml:274
String age
10 months ago
Source string age
10 months ago
Translation file
i18n/doc-admin.de.po, string 967