This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

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Project website otrs.com
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OTRS 7 / Feature Add-ons ManualGerman

This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
Dieses Werk ist urheberrechtlich geschützt vonas Copyright für dieses Werk liegt bei der OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Deutschland.
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OTRS 7 / Feature Add-ons ManualGerman

Introduction
Einführleitung
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OTRS 7 / Feature Add-ons ManualGerman

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OTRS 7 / Feature Add-ons ManualGerman

``OTRSAutomatedFAQTicketCreator::DefaultValues###Subject``
``OTRSAutomatedFAQTicketCreator::DefaultValues###Subject``
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OTRS 7 / Feature Add-ons ManualGerman

``OTRSAutomatedFAQTicketCreatorSubject``
``OTRSAutomatedFAQTicketCreatorSubject``
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OTRS 7 / Feature Add-ons ManualGerman

``OTRSAutomatedFAQTicketCreatorLastExecution``
``OTRSAutomatedFAQTicketCreatorLastExecution``
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OTRS 7 / Feature Add-ons ManualGerman

``OTRSAutomatedFAQTicketCreatorRepeatOnDays``
``OTRSAutomatedFAQTicketCreatorRepeatOnDays``
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OTRS 7 / Feature Add-ons ManualGerman

``OTRSAutomatedFAQTicketCreatorRepeatTimes``
``OTRSAutomatedFAQTicketCreatorRepeatTimes``
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OTRS 7 / Feature Add-ons ManualGerman

OTRSAutomatedFAQTicketCreator
OTRSAutomatedFAQTicketCreator
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OTRS 7 / Feature Add-ons ManualGerman

An employee creates a FAQ entry for a specific maintenance task. The feature add-on will now automatically create an associated ticket after a specified period of time, reminding an employee to either renew the FAQ or to perform the activity described in the FAQ entry. For new employees who do not have experience, the FAQ makes it possible for them to perform the activity too, because the steps are clearly described in the documentation.
Ein Mitarbeiter erstellt einen FAQ-Eintrag zu einer bestimmten Wartungsaufgabe. Das Feature Add-On erstellt nun nach einer festgelegten Zeitspanne automatisch ein zugehöriges Ticket, was daran erinnert, dass entweder der FAQ-Eintrag erneuert werden soll, oder aber die Tätigkeit zu verrichten ist, die im FAQ-Eintrag beschrieben ist. Somit ist es auch neuen Mitarbeitern ohne Erfahrung möglich, diese Tätigkeit auszuüben, weil sie sie im zugehörigen FAQ-Eintrag beschrieben finden.
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Percent Strings Words Chars
Total 3,629 51,366 329,074
Translated 100% 3,629 51,366 329,074
Needs editing 0% 0 0 0
Failing checks 7% 283 1,593 14,645

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Last change Dec. 17, 2020, 2:43 p.m.
Last author Michael Reuther

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